Trip.com

I booked, paid in full and received a confirmation for a "Junior Suite Elite" category room at El Cid Marina Hotel in Mazatlan Mexico. With follow up from the hotel the room was found to be lower category "Junior Suite". These are two completely different room as such the amenities offered are not similar. Trip.com has advised that the room is similar as they are both junior suites. I would liken it to having an "Ocean Front Junior Suite" confirmed and then being advised actually the room category is "Side View Sea Junior Suite". In all honesty would you then tell me "Its a similar room they are both junior suites"? I dont think so or at least I hope not. I have been advised that Trip.com is sorry but can do nothing for me. Dont believe trip.com "Service Guarantee".

Appalling service, I booked the flight through this company from iguazu to Buenos Aires, they gave us 2 connective flights. Now with only short time left they sent me an email stating the flight has been changed for one passenger for first leg. That makes us impossible to use the flight as the gap between two flights makes impossible to get to second lev for one passenger. When I try to cancel my flight, they statd there is no even refund for the flight. Total scam and rip off. Looking for another flight it will cost us a fortune. Dont trust trip.com, totally untrustworthy and you will lose your money.

I made a hotel reservation on trip.com and I will never use this again. What a mistake! I made the reservation on an incorrect date. I immediately, like less than a minute after clicking BOOK contacted trip.com to edit the date and they will not allow any edits or cancellations. They claim they are not the 'supplier' of the hotel rooms. Never ever again.

Terrible experience with Trip.com
I booked a flight from SGN (Vietnam) to YYC (Calgary).

When I arrive Vancouver (YVR), they book me a flight in a different airport which is 70km away and expect to self-transfer there which make no sense, and they don't admit it is their system issue.

I used to book flights with Trip.com, paid more than 3,500$ to this point, but I will never travel with them again going forward.

Never again will I use trip.com for anything. Period. My non-cancellation booking through them cost $35.33 MORE than if I had booked it through the hotel website. The "price match guarantee" is NOT a guarantee, but you won't know that initially because you have to go down a rabbit hole to find its very narrow and restrictive terms - which no average person will do until or unless there is an issue. When you do navigate the maze and you eventually find the details, you see that you will never be refunded any difference in what you've paid money for. Instead of getting the difference refunded, should it fall through the cracks of the narrow guidelines, they will give you site restrictive, imaginary "coins" which each are only a small fractional amount of the wasted dollars you would still have by directly booking with the hotel yourself and can only be used on trip.con. I highly recommend scrolling right past trip.con to avoid the fake savings and immense frustration unless you are in an economic class that enables you to literally flush money down the toilet just because you can.

So, got a round ticket to Moldova form the Philippines, trough Singapore and Frankfurt, the ticket's price was 74,404.00 pesos. Payed extra to get the full refund and everything. Got to Singapore they didn't let me fly to Frankfurt they apparently didn't like the visa, couldn't see black and white.
Asking for a refund, and the refund is 6,596.00
6k from 74k, nice.

Trip.com is a SCAM – Stay Away or Lose Your Money!

Trip.com is nothing but a fraudulent, money-grabbing scam! I booked a Dhaka to Doha ticket and was denied boarding because of a hidden transit visa requirement they never clearly mentioned. I lost ₹25,000 instantly!

Then, for my March 12 ticket (₹50,000), they are refunding less than ₹20,000, even though the airline is offering more. Trip.com blocks customers from canceling or rescheduling with the airline directly, just so they can steal massive cancellation fees!

Their "self-transfer" system is a TRAP—designed to confuse travelers and make them lose money. Customer support? USELESS. They keep repeating scripted nonsense and refuse to help.

Trip.com is not a travel agency—it's a scam operation. They sell tickets with hidden conditions, make cancellations impossible, and rob you blind with their refund policies.

DO NOT BOOK WITH TRIP.COM! Avoid them like the plague or be ready to burn your money.

#TripComScam #Fraud #WorstTravelSite #AvoidAtAllCosts

I had a deeply frustrating experience with Trip.com regarding a flight cancellation. Due to a last-minute cancellation (which was not my fault), I had to call their customer service multiple times to reschedule and later cancel my flight.
What they failed to inform me was that these calls would result in a massive €111.40 phone bill! At no point did the agent warn me that I would be charged for the calls, despite them knowing I was making and receiving multiple calls due to their service issues.
When I raised this with them, their response was dismissive. They blamed me for not knowing about my phone plan instead of acknowledging that their agent failed to disclose this important information. Their compensation offer of 20 USD in "Trip Coins" (store credit) is nowhere near a fair resolution.
This experience has completely eroded my trust in Trip.com. Instead of taking responsibility for their poor communication, they keep pushing blame onto the customer. Be warned: if you have any issues with your booking, you may be left with unexpected costs and no proper support!
I will never use Trip.com again and would strongly advise others to think twice before booking with them. If you value transparency and customer support, look elsewhere!

#TripCom #CustomerServiceFail #HiddenFees #BadExperience

If I could give Trip.com zero stars, I would. My recent experience with them was nothing short of a nightmare. I booked a car rental in August for €674.40, expecting a seamless experience. Instead, when I arrived at the Sixt dealership on December 20, I found out my booking had been canceled. No explanation. No prior notice. Nothing.

To add insult to injury, I had to make a new booking directly with Sixt, costing me an additional €635.76. Trip.com failed to deliver on their contract and left me scrambling on arrival day. And that's not all: the vehicle I received was a lower category and completely unsuitable for my trip in the Colombian mountains. I originally booked an SUV (Chevy Tracker) but got stuck with a Chevy Onix unless I paid another €450 for an upgrade.

For two weeks now, I've been chasing Trip.com for a resolution, sending email after email and receiving nothing but empty promises and stalling tactics. Their so-called "Customer Success Team" has failed to take responsibility or provide a satisfactory timeline for action. The blame-shifting between Trip.com and Sixt is pathetic, and their lack of urgency is insulting.

I've now demanded a full refund of €1,124.40 (€674.40 for the original booking and €450 for the upgrade), and Trip.com has done absolutely nothing to address this issue. This is not just bad customer service—it's outright negligence and dishonesty.

Save yourself the frustration, wasted money, and endless headaches. Trip.com is unreliable, unprofessional, and untrustworthy. I'll never use their services again and strongly advise everyone to do the same.