Trip.com is a complete fraud. I purchased two round trip tickets from sfo to Bangkok via Taipei and when I went to print the tickets I couldn't.

Following the instructions in trip.com I went to the airline website and couldn't printed the tickets there either. When I called the airline customer service (EVA), the agent was super nice and informed me that only trip.com could issue the ticket since they were the ones that purchased the ticket. Thus, I called trip.com customer service and spoke with a nice person who said she would order the ticket to be sent to my email "within the hour." I revived an email from trip.com stating that I had requested a boarding pass. Thus, I called trip.com yet again and spoke to a complete a hole who lied to me and we argued when I confronted his lies. I called bank hoping to get a different agent at trip.com and this tone I spoke to a make from France who stated "it is the airlines policy that only the passenger can print out the ticket when they request a boarding pass." I called EVA airlines again and the agent laughed when I read her the direct quote from the trip.com agent. She also stated that trip.com is a bunch of crooks and they often hear complaints about them from frustrated customers. I called trip.com yet again and asked the agent 1) are you going to issue the ticket (response "no we sent you the itinerary and thats all that were sending to you"), 2) please escalate this to a supervisor, 3) what is the refund policy and how long will it take ("you paid $2146 and the penalties etc are $1088"). And I also paid an extra $60 per ticket for "extra customer care" wtf?

I received an email from a supervisor (Alice) at trip.com who stated that she had never heard of an e-ticket and for me to provide her a sample of what one looks like. Really? You couldn't make this up if you tried. I will be filing complaints with the FAA, the California Covsuner Affairs, and every other review site that I can. Trip.com engages in fraudulent business practices and will do everything that they can to steal your money.

I have already contacted my two travel agents (UME travel who has stated that they are alerting all agents to not recommend trip.com) abd AsianGolf (they haven't responded yet).

What a bunch of crooks