Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)

The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.

If you need an outfit or article of clothing for a special occasion, look elsewhere.
The shipping takes forever!
The website said it ships in 1-2 days,
So you'd assume 3-4 days after that to get to you. Nope! It's over 2 weeks! Ridiculous in today's online shopping world. When you track your shipping the graph just sits on the same location for days and days while you're trying to figure out what else you can wear for a holiday event once you realize your entire plan is blown by their freakishly sluggish shipping.

I love all of the items I have bought from Lulus. I was unsure about what kind of quality I would receive as well as if the items looked like they did on the site but they absolutely do. They have such a beautiful array of dresses and the quality is very good for the price. I ended up ordering two more times after I received the first item and fell in love with it.

The sizing was all over the place and so was the quality. I didn't realize the return policy was 30 days, thought it was 60. Bought them online and after I mailed them back, they said no refund. I'm out about $500 and the only thing they offered was to "donate" the clothes. Will never, ever order from them again.

I ordered a wedding dress and bridesmaid dress. The dress is custom made and they did a beautiful job. Shipping and handling took exactly how long they said it would. I am very pleased to have done business with them!

The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)

I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.

After horrific experience with Doris Wedding and Hebeos I was so hesitant to order a dress online but Lulus renewed my trust.
I ordered 6 dresses- I'm wearing 2- return the other 4 with easy prepaid QRS code via UPS and quick refund into bank account.
If you order from Doris Wedding or Hebeos you will not be able to return it. Zero return policy regardless of what it says online. Both Chinese companies that are not held accountable by BBB. Awful. Awful. Awful. I'm donating 3 dresses to woman's organization at expenses of $600.
Please see attached photos which are screen shots from email correspondence from customer service Hebeos versus Lulus.

Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid for the 2 day delivery and they sent me a pink, Small size dress the cheapest quality and when I emailed them to ask to exchange for the correct dress they said they can't do it and that is what I ordered when I know exactly why I ordered. Worse experience ever. Now I have to go buy another dress because they won't even exchange it for the correct dress.