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I ordered 3 items on March 1. As of 3/24 I have only received 2 of them (which I am returning). Sent an email to CurveDream (2, in fact) and haven't heard back yet. There is no phone number or live chat--only e-mail. So far, not totally impressed with customer service aspect of this company. The clothing wasn't quite the quality I thought it might be either (although that's not why I'm returning the items).
I am trying to return an Item! There is no phone number to call email Only! They actually are making me pay to send tge item back! I was also offered 13.00 to keep the item this is just Weird to me! First time this has happened.lol won't do Business with them again! They still haven't sent me what I need to send back! I will just call my cc and tell them to deny the charge. Ridiculous Man
It was a mistake for me to order something without "feeling' the fabric. In this case, it was very thin and slippery Will probably donate it as it was my fault...first time ordering from this company. Sorry to write a poor review.
I ordered a pair of pants, have not received them, tried looking on line to see what the hold up was, all it says is still processing the order. I ordered the pants on the 4th of February. Too slow, no response from the company. Will not order again.
1. Unsure what the issue was with the card I wanted to use for this purchase. No real info given as to why. Came to discover it was being charged to a company in France.
2. I was disappointed with the items and both need to be returned.
3. The sweater shown appeared to be a nice, supple cable knit. The one I received was a medium size but it was too large, and basically a block of 100% polyester knit. Not comfortable to wear.
4. The jumpsuit was the size I ordered but it must have been for a short person, as the body length was way too short. The shoulders of the jumpsuit barely came up to my breasts. That being said, it was nicely made.
5. The company doesn't offer a customer service telephone number or email address for returns. I will follow up with the *******@curvedream.com for assistance.
The products I received were a variety of sizes instead of the medium I ordered. I did not think the quality was consistent with the photos. None of the items fit. What happened after that is I returned the package I received and discovered my Amex card had been charged twice despite my receiving only the one order I returned. After 10 or so emails back and forth I finally got a refund for one of the charges but never got the second refund. At one point they wanted proof that my card had been charged twice, which I provided. I gave up and asked Amex to process a charge back for the second, erroneous charge. They continue to email me with additional questions. I have stopped replying.
The pants were not the color I thought they would be...and I don't think you can justify calling them striped. I found it hard to find the exact size I wanted...I gave them to a friend as a gift and luckily she loved them
Not sure what I ordered but if what the sheer turquoise top ot was huge, not like the picture. Very poor quality. I had to throw it away. Sorry, but take me off your list. The pictures look great but not the actual item.
I received my order last Friday, March 8th and I ordered my size, size large but neither item fits as they are way too small. They must be an 8 or 10. I am also not pleased with the products as they are poor quality. I wrote the company and they said I could return it but gave me no address to mail it to. They offered me $21 to keep it. What? Why would I want to keep something that does not fit and of poor quality? I would never recommend your company to anyone! Please send me a return address as I do not want something that is not in reality my size. They are marked L but they are not USA Large! This is not a false review, I am telling the truth. I cannot use these items and I would like my money returned.
I ordered two of the same tops because it looked so pretty online. When it arrived, it looked nothing like the picture online It was as if I ordered a different top. Material is cheap and even the color is off. I went back to look for the top so I can screen shoot it, and I can't even find it on your website anymore
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
CurveDream has a rating of 2.5 stars from 8,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 30th among Women's Clothing sites.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!