I ordered a crop top and they sent me an empty package! I brought to my local ups and they said to reach out to company they should have insurance and help me solve this issue…I emailed them and took them 4 days to respond with them telling me there is nothing they can do and didn't help me at all with what I could do to solve the issue. I will never order from here again.

BUYER BEWARE! I purchased several pairs of clothes (hoodies, jeans) for my daughter at Christmas. 3 of the 7 items did not fit so I had to return. The return process via the app was very buggy and did not work so I had to email. This was on 12/26. On 1/6 I received an email apologizing for the delay and asking me to re-explain everything I had already sent 2 emails about. I did. And still have not received any return communication. I'm now stuck with clothes that do not fit. Very poor customer service and experience. Avoid if you can. I imagine they will eventually lose enough US business because of how poor they treat customers.

SCAM ALERT! I never received the order. This is a SCAM. 1st, they said it would take 3 to 5 business day to arrived, I placed the order December 7 to arrive before Christmas, it didn't happen, I had to improvise another present, later it showed as delivered on the 24th, that never happened. When I did the claim, the answer was "Once an order has been dispatched from our warehouse, it is in the hands of the shipping company to safely deliver the shipment. We recommend contacting your local police department if you believe that your package has been stolen as White Fox Boutique is not liable for lost/stolen packages."
After several email back and forth I had no help at all. They didn't send the products and I didn't get a refund. TOTAL SCAM!

Order 28th November, 3 items missing from my order. Status changed to refunded for the items but received no refund. Emails and messages go unanswered for weeks. Finally a reply saying it's resolved but refers to a completely different order! So nearly 2 months later still out of pocket for Christmas gifts that never arrived! No customer service to speak to. Spent hours on this. Why are they still allowed to trade with literally thousands of complaints?

I ordered a couple of items for my daughter for Christmas and I was never made aware that I couldn't return any of the items. I've sent multiple emails and nobody has gotten back to me. If this is the way they do business, it's pretty sloppy. No wonder they have a 2.5 star review. Unbelievable. I will never order anything from this company.

Absolutely terrible product and customer service. I can't believe they've created a hoodie that is hand wash only for a start. Even after hand wash at 30 degs, inside out, the font still bubbled and peeled off. Complete waste of money. I have no idea how their products sell so well and can only assume those with font still in tact after washing are counterfeit. When the counterfeit products are better quality than the genuine you know something is off! 😂🤦Please save your money!

Bought a hoodie and sweatpants for my granddaughter for Christmas. Washed in cold water and laid flat to dry. The hoodie and pants had big spots that faded after washing. After numerous emails and pictures was told that because the items were not turned inside out to wash they would not replace. Thus should not of made a difference. Will not purchase anything from them again. Material should be better quality for the price.

They are scamming people. They offer prices in CAD, and specifically offer selecting a US+Canada+Mexico storefront. They specifically cater to Canadian customers while concealing the fact that there is an import tax on your goods shipped to Canada. They conceal the fact that the parcel is shipped from Australia - the website title says 'White Fox Boutique US', which is plain false as the storefront is not based in the US in any way. They then coerce people into accepting the import taxes by refusing refunds when the parcel is already en route, which means that the first time the customer is notified of there being an import tax (by the shipping company), it's already too late to cancel the order. The website makes every effort to appear that you are ordering from a US store, and only mentions the import taxes somewhere deep in their TOS.

I ordered a ton of products from them for my daughter for Christmas because it was all she wanted. I ordered everything on black Friday and the website said guaranteed Christmas delivery. Not only did her order not come in until after Christmas, effectively ruining her Christmas morning, but the tracking didn't tell me it would be late until December 23rd leaving me no time to make other arrangements! Of course, I have reached out to them several times and only get an automated response saying they got my email and would get back to me. What a joke, don't trust them!

I ordered a hoodie for my grand daughter in mid November for Christmas. It never arrived and it is near impossible to get them to respond to my emails. After three attempts I gave up. They should not be in business!