I bought some pants and they ripped the same day. Since I wore them, I can't get a refund. I normally only stick to panties, bras, and yoga pants, but I think I am done all together. What a waste? Since I have been ordering online and I get half off in the store when I pick up order, I decided to try some casual pants on 3 different occasions. I didn't have a problem with the other 2 and has worn them multiple times without ripping. All of a sudden a pair ripped on the first time. That put a bad taste in my mouth all together.

I was in the OakView store in Omaha tonight. Maria checked me out. She was brusque, gave me no greeting, no pleasantries. Not even a "Thank you." Like she was doing me a favor by checking me out. Well, there are other retailers for plus sized women, I will go where my business is appreciated instead of a burden. It's a shame LB, you used to do better than this.

I have bought bras from Lane Bryant three times in the past 8 months. They are supportive but the claps are weak. They all have broken on all the bras and I wash one of my bras and it burned in the dryer. This bras cost too much to be designed with cheap materials. I guess I have to find another store. There is no way I have spent over 200 for 8 bras and all the claps break. Only reason I gave two stars is because I do get good support

I ordered an ivory fanny pack style purse for an event. I received a black one. I called and the lady said she will send me an ivory one. If I ordered again so I did. She said that she would expedite the shipping so I could receive it on time. I received it a day late for my event and it was BLACK again. When I called they tried to get me to buy a 3rd one... I feel like" fool me the first time shame on them fool me the second shame on me". I'm not an idiot. But I am upset. We got know where. I'm not going to keep purchasing the wrong item so they can keep sending me the wrong color.

Hello on April 22,2023 I went in the Firewheel Mall in Garland TX. The Manager which was a man he was a total Jerk. I was trying to exchange or return a bra. He said we don't have those anymore. I went over to the bras and found one but not the color I wanted. He said we can not order you one. So I went back over there and I finally found one. He did not ask to help me or even ask me if I needed help. He helped four other customers but not me! Jerk! Then I took my bra up there then he said I can not do anything for you! You have to keep the bra that I wore two times that I paid 50 dollars for! Bad customer service!
I will not be returning!

I went to my local lane bryant, great service BTW, the ladies were super helpful and attentive...however when I went to use my lane byrsnt cc it declined me, mind u I hardly use my cc unless I'm needing new bras...long story short it declined me because they had shut done my card for not using it in a year so the lady reran it and it approved it but still kept declining my purchase, so we called and the representative on the phone told me that I was not approved. 1sT of all why why would u even turn my cc off?! I will not be shopping there again, not because of the service but because I have always paid my cc on time and just because I hadn't used it in a while they decided to turn it off. I do not recommend getting a credit card through them.

Over 3 of my bras have broken with the wire popping out stabbing me. These are new less than 3 washes. New bras wire poking me under the arm. Uncomfortable.

My name is Marci Wilk and I want to say thank you so much for the patience that Assistant Manager Theresa gave me when I was having problems finding a good bra. She helped me so much that I finally found a fantastic bra that fits and is comfortable. Its such a pleasure shopping at Lane Bryant and if I need help there's always someone there to take care of me.

Excellent Customer Service from the team@ Destiny Mall
Increased purchase as a result of the attentiveness of the assistant manager and staff
So Excited about the new merchandise
Kris, An Awesome Experience
I appreciate your Courtesy