Lulu's
Questions & Answers

DO NOT ORDER FROM CANADA! They will charge you an insane amount for duties and taxes! I bought 2 dresses worth about $70 CAD each and I had to pay $68 CAD in duties and taxes! I've ordered from many other American companies and online stores and I've never ever paid this much is duty or taxes!

Hi Karen, Thanks for your question! Lulus is a women's retailer, located in the United States. For assistance about sizing, we would love to get you in touch with our team of fit experts! We would be happy to answer any questions and can provide a personalized fit recommendation for you. Please feel free to contact us by email, live chat, phone, or SMS text message. We hope to hear from you soon! XOXO

Hi Darlene, Thank you for getting in touch! We carry items which are imported, and we have a wide selection of items made in the USA. Our product description will list this information for each individual item. I hope this helps! If you need any additional assistance, there are several convenient ways to contact our customer service team. Enjoy the rest of your day! XOXO

Hi Crystal, Thank you for your question! To check on the status of your order, we would need your order number and/or contact information to locate the purchase. Please feel free to email us at love@lulus.com, start a live chat on our website, or call us at 866-918-5858 and we will gladly check on your order's delivery for you! In general, orders with expedited shipping placed before 10 AM PST ship the same day. Orders with expedited shipping placed after 10 AM PST will be shipped the next day, due to processing times and the shipping carrier's pick up times. If you ever need an order by a specific date, you're welcome to contact our customer service team and we can help you select the right shipping method for your needs. We're in the office from 5 AM - 9 PM PST daily and will gladly assist you! Have a wonderful day! XOXO

Hello Sernella! Thank you so much for contacting us! Duties and taxes will vary due to your location, material and origin of products. We always suggest contacting your local postal carrier to find out their rates and what your government could possibly charge. Have a wonderful day! XOXO

Hi Anastasia! Thanks for contacting us. Restocking depends on a few factors. If this is a sale item and marked down, that specific item and color will not be coming back. If an item does really well on our site, we will restock it if the vendor has that option still. The season and color has a lot to due with restocking dates as well as we try to keep our site current. We list the dates on the specific item once we have a confirmation. If you wanted to call, chat or email in we would be more than happy to look up specific items for you! If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858. Have a lovely day! XOXO

Hi Tina! Thank you for contacting us. All of our Prices are in USD. We are located in California. The material, price and origin on your item's all help in determining what your government will charge you in customs for duties and taxes. These are assessed as you are importing items into your country. Items that are made in the USA are less likely to be charged. I hope this helps! XOXO

Hi Kelly! To find the best fit and size for you, we recommend comparing your personal measurements (bust, waist, hip) to our size chart online. If the dress you're looking at does not have much stretch, you might consider sizing up for the best overall fit. I hope this helps point you in the right direction! If you have any other questions about sizing, please feel free to chat in with one of our Live Chat Stylists or give us a call at 1-866-918-5858. XOXO