casual, chic, classic womenAge 26-45, 46-60 $$
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About the Business

Avenue Plus Size is a U.S.-based fashion retailer, founded in 1983, specializing in stylish plus-size women's clothing. Headquartered in Rochelle Park, New Jersey, it offers a diverse range of dresses, tops, and accessories. The brand operates both physical stores and an online platform, focusing on fashionable, inclusive options for plus-size women.


avenue.com
+1 888-843-2836
USA
Avenue is part of Versa Capital Management
Founded in 1987
Clothing item from AvenueFashion apparel by AvenueMerchandise from Avenue clothing lineAvenue fashion product

Business Highlights

General

Parent Company: Versa Capital Management
Year Founded: 1987
Target Gender: women

Shipping

Shipping Cost: $6.99 - $24.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: unused, unworn, unwashed, or defective merchandise can be returned
Return Cost: $10.99 or free gift card

Sustainability

Recycling Program: no

Product

Style: casual, chic, classic
Body Fit: plus size
Available Sizes: Women's (0X, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email, contact form
Support Phone: +1 888-843-2836
Support Email: avenue@cs.avenue.com

Payment Options

Payment Methods: card payments, PayPal, Fullbeauty Cards

How would you rate Avenue?
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California
1 review
0 helpful votes
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Any financial risks should be avoided. Strong demands for increased investment are being backed by market trends. After I declined and asked for a reimbursement of my original deposit, communication stopped. Regretfully, I never received my money back. I can provide evidence that my accounts and conversations were restricted, and {MERSEYHIP.COM} made it possible for my entire investment and profits to be promptly returned. Try getting in touch with them if you find yourself in a similar circumstance.

Date of experience: October 31, 2024
New York
1 review
1 helpful vote
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Total scam!
July 16, 2024

Please don't fall into their trap. Everything is drop shipped from China and the quality is awful. When you ask for a refund they start by offering 25%, claim they are green and wanting to help the environment by not sending it back, then when refused the offer goes to 30%, 40% and ultimately 60% all while refusing to give you a full refund. The stuff is so bad they don't even want it back! Total junk…. But then again, you get what you pay for I suppose.

Date of experience: July 16, 2024
Florida
3 reviews
40 helpful votes
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Worst customer service on the planet
June 10, 2022

This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries.

If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service.

Date of experience: June 10, 2022
Washington
2 reviews
5 helpful votes
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Love Avenue
October 16, 2022

I am shocked to see the negative reviews. I order all the time from them. I have found the 22/24 size to be consistent and have had very easy returns using Happy Returns. I keep in mind this is a discount clothing line. They r much better than Shein. I do not expect a Neiman Marcus experience.

Date of experience: October 16, 2022
Canada
1 review
1 helpful vote
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This business is a scam… spent over $200 and they "lost" my package and won't offer a refund. It's been over two weeks and after calling them twice and DHL once they finally figured it out. Don't waste your money here.

Date of experience: August 17, 2022
Illinois
1 review
3 helpful votes
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My order took a month to arrive and 2 items ordered were not in stock and canceled. The 3 of 5 things that did arrive were cheaply made with awful materials and appear to be crooked on me. I will be throwing them out since I would rather not even deal with the return process since the order process was so bad. Avenue used to have very nice clothing when in stores, not sure what happened once they went online only.

Date of experience: February 18, 2023
Tennessee
1 review
3 helpful votes
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I made several purchases, and there were several errors. After multiple calls I thought the returns were finally processed, per emails and the website. I had noticed one refund on my avenue card. I noticed a random 9.31 refund, and couldn't match it up with anything I purchased. Then I realized that the refunds for 35.40 and 14.99 were NEVER applied to my account. Avenue, you are ridiculous.

Date of experience: June 7, 2022
Massachusetts
1 review
1 helpful vote
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Worst service ever
July 5, 2023

They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs.

Date of experience: July 5, 2023
Germany
1 review
1 helpful vote
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Great prices
November 27, 2023

I decided to buy a dress for my sister and shoes for me. The prices are relatively cheap and it's where they caught me. However, the order arrived in 3 months, shoes are a bit smaller that it should be, and the dress's tissue looks too cheap, but I should have predicted it.

Date of experience: November 27, 2023
Texas
1 review
1 helpful vote
Follow Kate B.
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Since Avenue closed their in-person shopping stores and moved to online only, their clothing choices, styles, and quality have declined. They used to have cute, stylish, quality clothing when you shopped in store. More times than not, I have had to return purchases when bought online.

Date of experience: February 25, 2023

Overview

Avenue has a rating of 1.6 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Avenue most frequently mention customer service, credit card and business days. Avenue ranks 132nd among Plus Size sites.

service
50
value
40
shipping
46
returns
37
quality
38
+6