Lowe's

I placed an online order on Feb 7th to pick up in store by the 24th. Item still in transit due to some delay. I had to get a new debit card due to it being compromised. So, I place the order using a different card. Payment was accepted but I still cannot get Lowes to let me know when the item will actually be in the store to pickup. Slow to respond and there's no easy way to contact them other than calling. Website is a total pain. I cannot at all recommend using their website to order anything. Almost useless. I was told I would be getting an order update from them in a few minutes after payment. Nothing, nothing at all.

I ordered cabinets from Lowes, bad mistake. After over $12,000.00 spent they sent me some cabinets I didn't order and didn't order 5 cabinets that were on my list, their answer when confronted,"Tough SH#T" give us more money and we'll order more cabinets but everything that is wrong they refused to fix the order. This is at the Lowes on SW 90th in Ocala, Fl. I'm a contractor for 35 years, I will never order from Lowes again anything. I have instructed my staff of 40 guys to never buy anything from Lowes again and instructed my estimator to refuse any projects that use Lowes for materials!

Went to altoona iowa lowes to buy a freezer it got damaged in delivery lowes told they would give me 180. That did not happen then they decided to pass me from one person to another saying that is not what they offered.I will never get anything at lowes again

While I was showing delivery person #1 upstairs to disconnect the old Samsung washing machine, his partner let himself in, leaving the front door wide open. I have 4 indoor cats and had some frantic moments trying to find them. Delivery guy #2 didn't get why letting himself in rather than ringing the doorbell or letting cats escape onto a busy San Francisco street was a problem. He never acknowledged it or apologized. After they took out the old machine, they stood there as I cleaned the floor of 15 years of accumulated dirt, so I'm guessing this wasn't part of the $36 installation charge.

After the machine was installed, delivery guy #1 gave me the wrong manual, which had nothing about how to navigate this new machine, which is entirely different from my old one, even though it's also a Samsung. After many tries@ different online sites I got a hard copy of the correct one, which was full of important maintenance, emergency drainage, and otherwise critical instructions to properly operate a fully computerized HE washing machine. The Samsung site was useless, as well, because it didn't allow the manual to be printed out. The link Lowe's offers for complaints no longer works, which indicates a problem.

My husband is a general contractor and uses Lowe's appliances--which he usually installs--and building materials often, and neither of us have a problem w/the actual appliances. If the installers were contracted out, however, then they're the problem. In any case, Lowe's should still give out the correct manual.

I bought a microwave, range and refrigerator from Lowe's back in September. I didn't move into my house until October. Turns out the microwave was too big for the space. I tried to return the microwave ($200) and buy a new smaller microwave for $400 but the store on North Shadeland in Indianapolis wouldn't let me return it. Come to find out Lowe's has a 48 hour return policy on appliances. I checked my receipt and the only thing it says on there is to go to Lowe's.com to see their return policy. I've called Lowe's corporate office and they were just as rude as the employees at the store and told me there was nothing they could do to help me. So now I have a nice new microwave that I'll be putting up on Facebook marketplace for half price. Whatever you do, don't buy appliances from Lowe's unless you are 100% sure they are exactly what you need.

Just bought a Samsung bespoke gas range. Took me 2 days before I could install it. Plugged it in, tried all the burners and oven, they worked fine. Put my tools away and came back, couple minutes, and they're was a fire under the stove top. Then the power blew and the fire kept getting bigger. Unplugged it, turned gas off and hit it with the fire extinguisher through a Crack on the side. Opened the front right burner and saw there were wires on fire and the insulation was burning. Put it out with the fire extinguisher and left it to cool and watched it for several hours.
I tried to return it to lowes and they would not return it. Apparently they don't return appliances after 48 hours%#!? Gotta go thru factory warranty.
Samsung warranty asked for photos of the issue, I sent them video of the fire, I sent them photos of the fire, then I sent them photos of the wires burned up! They denied there was anything wrong with it. I then sent them photos of the burned stainless steel range top. They said that it's cosmetic not actually fire damage. They wouldn't help at all.
I asked if I had to plug it in and make it catch for again and take more pics, she said her supervisor is saying nothing looks wrong. I had a video going and plugged it in, popped the breaker with a big flash from the back of the stove.
Then she said it's probably an electric wiring problem on my end.
I lost it!$@@! Then calmed down and demanded they send a tech, my stove won't turn on, I'll pay for a tech to come out.
Well at some point they had turned off my warranty, cause it was all good when I registered. She fixed it and now I'm waiting for a service scheduler to call me back.
Wtf?!
Don't buy from Lowe's
Don't buy a Samsung

I went to Lowes to purchase stairwell materials. I had $3,373.00 available on my Lowes Card. Materials at register came to $1,315.00. Screen came up that an 800 # for Synchrony had to be called for an Approval Code. I called the 800 # as the consumer while at the register and it was declined to give an approval code. I then requested a manager. Manager "Mike" at Holland Road said he could do nothing with the bank for the Lowes Card. Synchrony today indicates the Manager could have called to find out about an approval. Manager "Mike" at Holland Road was the same person as I was walking up to he and another person to find out where stair well items were located could not even say Good Morning and how may I help you. I had to initiate the "Good Morning" If this is all you can get to work for Lowes these days it is extremely POOR customer service and I now understand your 2.51 rating on the website. I cut my card up while at the store; I've called today and closed my account. I will definitely do my shopping elsewhere as much as possible. I am sure me as one person is just nothing to Lowes but all the continued "nothings" you treat this way gets your low ratings and your business going elsewhere.

At Lowe's in Suwanee, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.

I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service.

For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response.