Hmmm let's see - where do I start.
Today I went in to return some swamp cooler parts that have accumulated because of end of summer season. I purchase these common items in small quantity to have on hand mid June.
Parts unwrapped and I, myself were subjected to extreme doubt as if I had stole them-by store personnel and their recently implemented return regulations.
No, I didn't have the receipt but have regularly purchased items like this to have on hand nobody else in the valley carry this brand. Or have these particular bar codes on items.
My job as a handyman requires me to make quick repairs and to have adequate parts on hand without running to the store.
The fact that they know these come from this store and they can see that I'm a regular customer in their data base makes me think they don't want people to buy their items to have "on hand" I received Store credit only because none of my cards showed I purchased those items in the last 30 days and I'm flabbergasted that this requires entry of your state issued i.d. to litigate theft as though you had walked in and stole the items first prior to your visit.
Also beside a dozen or so cameras and "now recording" prompts in all of the self check out stands that are extremely invasive it seems to me that this establishment seems more interested in theft deterrents and getting your personal information for their system than actually supplying materials for the average shopper.
Another issue. On leaving, even though somewhat angry, I decided to look at tools to buy and use my recently acquired "store credit" after almost checking out and having manager enter my state issued id'd again (theft deterrent) I asked about return issues and being treated like a somewhat of a potential criminal namely because I did not have a receipt and store manager explained they you have to be a perks reward customer or loyalty something or other. (Purchase receipts saved for 3years). Why would anyone want to be a part of that system?
I find it hard to believe that this store isthat more comfortable for other shoppers and those reading this I would recomend a different home improvement box store -( think HD and orange colors)
This is not how you treat customers- like potential thieves, sctrutinizing prior putchases, video recording their every move and entering identification into databases that are susceptible to breaches.