Lowe's
Questions & Answers

If you contract with Lowe's, Lowe's is the general contractor. You signed the contract with Lowe's, not with his subcontracted retailer or installer. Lowe's will try to push the responsibility downstream and require you to take it up with him, but in the end, Lowe's is responsible.

The four guys in lumber at the Maple Grove, Mn store were very lazy and disinterested

Contractors hired by Lowe's aren't Lowe's total responsibility, private contractors are responsible for all their actions on any job site.

My experience with the local and the sales associates have been positive. The issue is with 3rd party contractors and the challenge in obtaining a resolution.

At this particular store, the salesman I dealt with was very good. However, the management team is rather weak, and the primary store manager appears to be a waste of time. This store manager has reneged on compensation for my issue that was promised by another management team member, and now appears to be inventing claims of contacts he and/or the district manager made that did not happen.

I'm sure their contract says they can't be held responsible, but if they sent a contractor out to install or repair something at your home, I'd say they're on the hook - call an attorney though, to verify.

Yes and no (personal experience. Lowe's is the contractor, period. So they are responsible. However, you'll note your contract has an arbitration clause. If Lowe's decides to not take responsibility, you can be completely stuck.

Lowe's installed a new floor in our home. The floor is defective. We tried for a full year to get Lowe's to make it right, and they simply ignored us. Dozens of emails, phone calls and letters were sent. Lowe's contracts have an arbitration clause forbidding the customer from suing them. When we finally sent an arbitration demand, they ignored that also. In desperation, we did sue them. The judge agreed and sympathized, but ruled that their arbitration clause is enforceable, even if they ignore our demand. People who do business with Lowe's should be aware that if they screw up, you're stuck. All they have to do is ignore you

Lowes is UN fair and abusive to employees many of the employees that work at the store I work at have many years with lowes (I have more than 5 years with lowes) and TO AVOID PAYING SENIOR EMPLOYEES THERE FAIR SALARY THEY CUT ALL OUR HOURS TO JUST 12 HOURS A WEEK IN THE HOPE WE WILL QUIT BECAUSE YOU CAN NOT LIVE ON 12 HOURS A WEEK (2 WEEK PAY CHECK LESS THAN 300 DOLLARS) INSTEAD OF LAYING SOME OFF AND HAVING TO PAY UNEMPLOYMENT THEY MAKE IT IMPOSSIBLE TO LIVE AND FORCE YOU TO QUIT ALL THE TIME LOWES IS HARING MANY NEW EMPLOYEES SO THE HAVE THE HOURS AVAILABLE BUT THEY CHOOSE TO FORCE OUT OLD EMPLOYEES GOD FORBID WE GET SENIORITY. DO NOT WORK FOR LOWES THEY WILL STAB YOU IN THE BACK PS THEY MAKE YOU COVER 2 OR 3 DEPARTMENTS AND THEN REPRIMAND YOU FOR NOT DOING ALL THE DUTIES 3 PEOPLE ARE SUPPOSED TO DO AND MANAGEMENT IS A OVER WORKED NON EXISTENT JOKE as back ground note in the 5 years i have worked at lowes I have called in sick 2 times and been late to work only 1 time and management tells me I am a great employee then they treat me and others like crap!