Overview
JustFab has a rating of 3.6 stars from 10,232 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
Package sits at warehouse for many days after you send an email saying it shipped. Label was created and sits there for an unreasonable amount of time. I will be canceling my membership and won't be ordering anything else.
Ordered my 4 boys some new shoes, 7, 5, 4, and almost 2. I haven't received my 4 year old shoes yet, but I got the other 3 pairs only two days after ordering & the quality of the shoes have me shook. The VIP thing helps single moms with hella kids find affordable shoes that will actually last on kids' busy feet & are stylish & very cute too! I order off JustFab this time every year for the past few, and I have yet to be disappointed. Thank you JustFab!
I placed this order on January 1st and the site says delivered on January 9th. However, I still have not received my order. This is the first time not receiving my order. I emailed the company and have yet to receive a response.
Hello Constance,
I'm sorry to hear that you haven't received your order yet, especially after it was marked as delivered. It's frustrating to deal with this kind of situation, especially when it's your first time experiencing it. Not getting a response from the company can make it even more stressful. Your concerns are completely understandable. If you'd like, Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I am always satisfied with my purchases. Since 2018, I never complained about any items, delivery issues or products' quality. The representative is always there to answer your questions and gives you a positive response.
Thank you JustFab
Delivery was fast and easy. I got these $65 boots for $15! They're high quality and comfy! I was worried about my legs being too big. But actually the boots are a bit baggy. Only complaint is they slide down when walking.
I used a credit on $39.99 to buy 2 shirts that's are made of horrible material and probably worth $10 each. The fit was smaller than their advertised size of Large. They fit like a small. The shirts tore the first time I wore them. Definitely disappointed. Total order was around $55.00.
Hello Jessica,
Thank you for reaching out to us. We're sorry to hear that you were disappointed with your purchase. We truly want every customer to feel confident and satisfied with their items, and we understand how frustrating it must be to receive shirts that didn't meet your expectations, both in quality and fit. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Justfab has a lot of cute shoes however it is hard to order from the site because a lot of the time the sizing differs greatly. Some are too narrow, some fit just right and some would need a whole new size to begin with. For this reason it makes ordering hard and even frustrating when ordering items that cannot not be returned because you take a gamble of if they will fit or not. 2 out of the 4 pairs I ordered didn't fit and cannot be returned.
I received children's shoes and a pair of shoes that were too small for my foot. Anyway called get thinks straighten out. Trying to get the shipping label, I had emailed to my PC. Customer service did help me.
Hello Victoria,
I'm truly sorry to hear about your recent experience with your order and our Member Services team, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Every time I order it mentions it takes 6 to 10 days to receive, but it looks like its purposely slowed down. They email you saying the package is on its way but takes 3 days to leave their warehouse, and it seems like it sits in locations longer then it should. Again making sure not to deliver before like 8 or 9 days. Plus their tracking service is horrible, it never matched and doesn't update in real time. Again this isn't a one time issue its every time I ordered. That's why I don't order often.
Hello Florence,
We're sorry for the frustration with shipping delays and tracking accuracy. We understand how disappointing it is when an order takes longer than expected, especially when tracking updates don't align with real-time movement. While shipping estimates account for processing and transit times, we recognize that delays and inconsistencies in tracking can make the experience even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was a little nervous about ordering shoes online. I like to try every shoe on in person, but the offer I received made me jump. I ordered... the shoes are perfect as I'm on my feet all day long in sales. Thank you for the great fit!
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wanda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad