JustFab
Questions & Answers

From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful.

As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe?

If you can't find the SKIP button, call Customer Service.

When you purchase from them you are signing a contract stating that they DO have permission to take that out of your account unless you skip the month between the 1st to the 5th or if you call and cancel. They did not just take it out without permission. Don't purchase things online without reading the fine print.

Well I have been charged but it is only $39.99 and that is if I didn't skip the month. It does clearly tell you this when you accept the terms and conditions. But if I wasbuou I was dispute it with your bank because you were charged to much and then if you don't want the VIP account call and cancel it all together. You definitely have to read all the fine print before you accept

Their VIP policy specifically states that if you do not "skip the month" (between the 1st and 5 of the month), then your card will be charged. However, that amount should only be $39.99. You will have to skip the month every month that you do not want your card charged. The money they do take out is supposed to go towards an account credit that you can use on shoes when you do decide to buy. So many people are failing to read the fine print. You WILL be charged monthly if you do not skip the month!

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.

I order a compact dryer online. I didnt. Get. It cost $112.99. The money was taken out by people called pushpinder kaur ll I made a purchase but didnt receive anything no email no call nothing

Please don't waste time and money calling them and asking for "some of the money back" go straight to the Small Claims Court claim online and make a claim. That's how I got my money back. ALL OF IT plus the court fee

Good luck

Hello. Sorry about that. Call your bank or credit card company and report it. Let the company know that just fab didn't have your permission to take your money. They will put the company on a list. A list of companies who can not steal from you again. If they try to send something through again, it should be a alert! Call just fab and they will refund you your money back but make sure you close that account because they are going to keep trying to charge you every month. I didn't even order the shoes. My daughter did. It was a night mare! I hope it works out better for you.

Dispute this with your band/credit card and block them!

I jad to change my account because every time I called to cancel I was told that I could not use the credits. Credits have to be used before cancellation. Which means u go another month of paying. Mark your calendar once u get the date u can cancel without losing your credits. N now they r issuing gift cards instead which incur fees.