JustFab
Questions & Answers

Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!

They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.

From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.

I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?

I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.

Make a Small Claims Court claim online. That's how I got my money back..

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.