I purchased the Vikky v3 Women's Wide Sneakers. I am so disappointed in this product. I have purchased Pumas in the past and loved them, but these have such an awful quality. I have worn them just about three months and they are completely falling apart. The insoles and interior sides have almost entirely disappeared and pieces of plastic are now cutting into my heels and destroying all of my socks. I contacted Puma about this and they said there was nothing they could do because they claimed it wasn't a manufacturing issue. Shoes shouldn't fall apart like that.

Sized incorrectly, won't offer exchanges, returns process is a full time job. Customer service is the worst I've dealt with in my life. I'm not a boomer... and they are so bad at their jobs, they made me feel like one.

The insole wears out in two weeks and it starts to hurt because of this net-like structure. And even if you manage to fix it, the sole will be completely worn out with a huge holes in about a month. Puma started making absolute garbage and they know it. Now I know they state a month of guarantee for a reason. Never ever buying again from this company. The quality has become even worse than of Asian no-name shoe brands.
Below is the result after a month of active use (about 400 km of walking)

Got a $100 shoe for my very careful teen. They wore it for 4 days just to school without PE and showing signs of worn out. I went to the store on day 32 as it was far off and it's holiday season, they decline return and or exchange as no shoe was worn. It was a very clean piece and there was no way for her to tell had I not told them. Finally they agreed even exchange and I could only like a $30 shoe that I evened out for $100. Best part it's the same story with shoe on the second day of wearing. They all rip from the ankle area. This the photo after day 2 for show #2

Wore these slides for a couple hours they caused a cut on my left foot.contacted puma was told nothing wrong with product.if that's the case why only cut my one foot.worse customer service ever.don't buy their products very poor quality.to many other options to settle for poor workmanship.

I bought a pair of beach sandals and it was obvious that one was defective. It broke, but the other one was perfect. I contacted the company and even sent photos, but after corresponding back and forth about 4 times they didn't do anything for me. Poor product and even worse customer service.

I purchased a pair of puma 2.0. Thought they were comfortable and nice looking. However, the strip was coming off within 30 days. I emailed the company in Germany, and was told to take pics and return. I did. Ordered the same design thinking maybe it was a flaw at the production company. Nope, those fell apart too. I enjoy the new look, and design but I should be paying for quality. Those sneakers cost $90.00. Wont' be purchasing another pair.

Extremely poor quality sneakers. I had 2 pairs, and both experienced issues within first month. First pair the sole
Is coming off and the second pair a shoelace eyelet broke. I'm done with Puma products.

They're return policy is the worst and as I told the third person I've talked to since I've not received my refund that was sent back and delivered to their warehouse on 6/29 that this is 2023 and they're running a business like it's 2000. Just an FYI they told me that they have up to a total of 10 business days to even start processing the returns which doesn't include weekends or holidays. So, Monday 7/17 will be the "tenth business day" before they start the process then I have to wait for my card company to apply it. My order was almost $600 that I'm still waiting on a refund. The last customer service agent started telling me unrelated stuff and I had to shut her up about people return cat litter in boxes as refunds so that's why they started doing the ten day processing. Literally the worst customer service ever in my life. I regret ever doing this one and only transaction with them.

So I've ordered 3 items from the online store on the 5 of July, it is now the 15 and they still haven't packed my items nor sent out my tracking number, terrible store, I'm never buying from here ever again