Overview
GoToGate has a rating of 3 stars from 1,632 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoToGate most frequently mention customer service, credit card and full refund. GoToGate ranks 10th among Plane Tickets sites.
Twice tried to make this book. Once for an hour and a half last night.
Then about 45 minutes just now. Each time there were glitches and then, at the end, each time the price jumped massively. No way to rate this experience well.
It is my first time to use this site. In the process of doing it, I booked and bought unnecessary services. Right after, I tried to remove them such as a seat reservation and flexible ticket, That was so hard. I called them right away and connected to a representative. He transferred my call to another agent. And then, as you know, I am holding a phone and waiting for about an hour and half, waiting until now.
Meanwhile, I am writing this review thinking why this company did not make a section to edit. It only has an upgrade part not the removing part. I checked and marked it because it did not go to the next phase. I found out that is not necessary
To book took very long, unlike the other platforms I have used. Pop ups for more payment kept coming up. Other platforms offer the text updates for free but not you. Really difficult to put payment information on my desktop had to use my phone. Was not a great experience for me
It's maddening how services are unbundled and that even though seat selection is part of the ticket cost, there is no seat available that has a zero cost. I don't want to have to refuse all sorts of additional service, all for an additional fee, before getting my ticket.
Fast, easy and convenient but the website don't recognize me using the site as there is no login for saving my info for future use. Hence the hassle of filling up most of the info required to make a booking
I needed to compare routes and transport between Stornoway and Glasgow. GoToGate made it clear that ferry and bus routes did not work for me and allowed me to make a reservation simply and clearly. It was easier than doing that on the airline's own site.
I have not received my boarding pass details, 21 hours from flight! You need to sort this out immediately. This is the first time dealing with your company and if I don't have the details sent to me I will make sure I campaign against you.
Their web site was easy, the prices were good, the links were well marked.
The reason only 4, there was no way to request disability support, and there were a numbers of fields not requested that the airline needed that would have slowed our check-in and being disabled things that slow you can be unpleasant.
The price was comparatively cheaper. Also, the online platform is very easy to navigate and user friendly. The online payment process was easy and quick; and no hidden charges included. Finally, you get your E-ticket and payment receipt instantly when your payment is confirmed.
I think my experience with GoToGate was just awesome and I got the best service!
The experience was good and I really enjoy the experience. People were kinds and Courteous and I didn't have any problems and would recommend to someone to deal with you in the near future. I thank you once again for taking the time out to serve me.
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- Miami, FL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members