GoToGate

Looked at several options and liked what I saw. Decided to book our flights on exactly what was put out on your website. HOWEVER when I filled out all the information and gave my OK to charge…….suddenly I was told due to high interest in a flight in 5 months I had to pay a extra surcharge on the flight. I booked it, not happy about this….then checked the prices again on my wife's computer AND you're still showing I can book the same trip for the original price! Is this legal?

Overall easy I'd give it 3.5 stars. I will return in the future,

Here's what could be improved:
There's flight protection at the start and end of the process. Would be helpful to see that all at once so you don't have to backtrack later.

The Visa service said "Mandatory" but seemed optional. Boo on "Mandatory" flags freaking people out to part with $150. Or, worse, if I actually did require that service (seems unlikely) opting out shouldn't have been a choice.

The baggage thing... I have a mid trip island hop from NZ to Melbourne. I didn't see an option to add my main bag. I'll be needing that.

I see no way to add my Global Entry info, but it has to be on all tickets to/from US or I cannot use it. This is a big deal to me.

It is my first time to use this site. In the process of doing it, I booked and bought unnecessary services. Right after, I tried to remove them such as a seat reservation and flexible ticket, That was so hard. I called them right away and connected to a representative. He transferred my call to another agent. And then, as you know, I am holding a phone and waiting for about an hour and half, waiting until now.
Meanwhile, I am writing this review thinking why this company did not make a section to edit. It only has an upgrade part not the removing part. I checked and marked it because it did not go to the next phase. I found out that is not necessary

Their web site was easy, the prices were good, the links were well marked.
The reason only 4, there was no way to request disability support, and there were a numbers of fields not requested that the airline needed that would have slowed our check-in and being disabled things that slow you can be unpleasant.

I booked a flight through Gotogate, and the airline changed my itinerary to an inconvenient flight with a stopover. I requested a rebooking on March 2, and despite multiple follow-ups, they kept stalling with the same excuse: "waiting for confirmation." Aegean Airlines confirmed that Gotogate has full authority to change my ticket, yet Gotogate refuses to act. After more than two weeks of delays, empty promises, and no clear timelines, I am still waiting for my flight to be rebooked. Every time I contact them, they ask me for the same details again as if my request never existed. This is unacceptable and completely unprofessional. If you value your time and money, do not book through Gotogate. Their customer service is useless, and they will leave you stranded. Avoid them at all costs!