Expedia

I'll never book a car rental through Expedia again. Europcar, booked via Expedia, refused to honor their own terms, forcing me to pay quadruple the original price despite providing proof of my own insurance. They refused to provide the required waiver documentation and held my vacation hostage unless I paid for unnecessary coverage.

I've rented cars in Mexico many times and never faced such blatant dishonesty. Expedia's customer service was useless, leaving me stranded with no way to get around and hours of wasted time.

This experience was a scam from start to finish. Avoid Expedia and Europcar at all costs if you value your time, money, and sanity.

DO NOT USE EXPEDIA (Even if you have before)
One star because zero wasn't an option. Booked flights from Brisbane to Calgary. Received confirmation email. An hour later got an email to say the booking was cancelled blaming an airline. I was told "rest assured, you have not been charged for this". I can assure you I was charged, Expedia took the funds within seconds, but now tell me I have to wait indefinitely a refund. This company does not operate in a professional manner, hiding behind chat bots and faceless keyboard operators in Asian call centres with untraceable identities. On-line travel centres are no longer trustworthy, save yourself the stress and go to a reputable travel agent for a face to face transaction.

WARNING DONT USE EXPEDIA THEY HAVE TERRIBLE CUSTOMER SERVICE THEY DONT HONOUR FLIGHT PROTECTION TRIED TO CHANGE FLIGHT DATES THAT ARE BOOKED MORE THAN MONTH AND HELD FROM NOW FIRST REPRESENTIVE TOLD ME $94 TO CHANGE CALLED BACK 10min LATER NEXT REP TOLD ME 6 HUNDRED PLUS TO
CHANGE ASKED TO SPEAK WITH SUPERVISOR SHE QUOTED ME 7HUNDRED PLUS TO CHANGE MEANWHILE COULD HAVE BOOKED COMPLETELY NEW FLIGHT FOR 471. I JUST WANTED TO SWITCH MY RETURN FLIGHT FOR DAY EARLIER
I ALWAYS BOOK THRU EXPEDIA. NEVER AGAIN I HIGHLY RECOMMEND STEERING CLEAR OF THEM BUY YOUR TICKETS DIRECTLY FROM THE AIRLINE.
EXPEDIA=CROOKS

Booked a stay for $280, put in my credit card details, and the resultant receipt had changed the dates. Tried to correct using their Virtual Agent and after 4 tries got and additional charge of $900 added due to cancellation fees and other charges. Googled a contact number, went on a phone runaround ending up with Expedia referring me to Microsoft Store! After being given 5 numbers, including some USA numbers. Hopefully registering a dispute transaction with my bank and locking my card will remedy the FRAUD, and maybe the AFP will finally take the complaint further.

We booked a rental car for 20 day's with Priceless Car Rental in Tampa through Expedia. Com. Confirmation # PREX******* Itinerary # **************
When we presented at the car rental facility we were told by the extremely rude gentleman behind the counter that due to our flight delay we were unable to receive the rental due to a 2 hour grace period for pickup. There were no rentals available since we were almost 5 hours later than pickup time. We also waited 50 some minutes to get free shuttle from airport to Priceless business and called given phone number for shuttle pickup 4 times without getting response. We reached out to Expedia early morning to let them know we were running late. We also contacted Expedia Rep. From Priceless site but could not get resolve. We feel we did our share and are extremely disappointed with the lack of service and loss of funds. On top of this we were unable to attend my best friends wedding that day and got us stranded for 2 day's. Me and my family will never use expedia ever again. VRBO or Bookings. Com seems a better choice.
This is about loosing our money but also the priciple of things. We will file further complants with BBB & FTC

I booked the wrong date and went to fix it and they wouldn't let me. Literally 1 minute after I booked the hotel I couldn't fix it. I couldn't get ahold of anyone at expedia. Even when I had the hotel call expedia they said they couldn't fix it. Waste of time and money.

Dont use expedia! I purchased a cruise for two people for $1,870, fully paid in August 2024. However, on the day of the trip (November 24,2024), I was charged an additional $977. When I called to address this, I was told it was a mistake and that both charges would be refundable. They asked for a $400 cancellation fee for the refund process. Despite receiving an email confirming the refund, I have not received it, and now they are saying they won't refund it at all. The representative, assured me the refund would be processed. The service has been unethical, disrespectful, and highly disappointing, and I am requesting my money back immediately.

My sisters and I agreed on a total price for a Cancun package. The agreed upon price was all inclusive for everything including taxes and fees. The Expedia representative was adamant about getting credit card information upfront and contacting us 24 hours later for confirmations. Here's the crooked part. Once they get your payment information they add addtional charges behind your back and NO REFUND after the total price was presented and agreed. They assured us on the phone that everything was ok AND that the conversation was being recorded for proof. They recording means nothing when it is in the possesion of Expedia themselves It was suspicious when they would not confirm anything on the phone to us on our initial call. Stay away from expedia and go somewhere else

Travellodge in grants pass oregon,very dirty,poor service,nasty people doing drugs,i left early couldn't stand it any more.