Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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General observations: 1) Terrible website. So many restrictions-dont try the clothes on, dont do this. Pictures rejected many times. 2) Many cancelled transactions because Vestiaire markets internationally so after the buyer sees all the customs and import fees they cancel the purchase! This is the worst selling platform on the commercial market for USA sellers.
The experience is OK. I don't like that. You're constantly asking me to reduce my prices. No other market site does that to us. I also don't like the fact that you want to take away my seller rating because my items are not selling fast enough. I have been with other seller platforms that do not do those things to their customers.
I also do not like the fact that you take more commission on items that are
Please stop asking us to reduce our prices constantly. Also do not try to take our sellers ratings away, just because they're not selling as fast as you want them to. Lastly, why do you take so much commission on things that are not brand-name? That is counterproductive of why I don't use your site that much.
I have been a seller on Posh and Ebay for years and they charge one flat commission rate and if it's under $15, they only charge three dollars commission that is why I don't use your site very often.
I don't like how a buyer has several days to complete a purchase. Either they are buying or they aren't. If they accept an offer they should be required to pay when accepting. Several sales have fallen through due to that policy.
Dear Michelle,
Thank you for taking the time to share your thoughts with us.
We completely understand your concerns regarding the timeframe for buyers to finalize their purchases. It can indeed be frustrating when offers are accepted but not followed through with payment.
As a reminder, while offers can be made, they are not finalized until the transaction is completed. Once a seller accepts an offer, the buyer has 24 hours to complete the purchase; if they do not, the offer will automatically expire.
Your feedback is invaluable to us, and we want to assure you that we are continually striving to enhance our platform. We will certainly take your feedbacks into account.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Warm regards,
The Vestiaire Collective Team
Well organized site.
Sellers are not completely honest with the conditions of their products they post. Overall, I cannot pass good deals on pre loved condition bags. It is hard to find items in excellent conditions. I love pre-loved bags and they deserve a new home who can take care of them. I can always give them a good cleaning spa leather treatment. Authentication and quality control process gives me the peace of mind I am making the right decision for a good deal.
1st time using the platform. I referred to many of my friends and family members.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The app provided clear process expectations and communicated each stage's progression. The inspection done by Vestaire was very thorough, too, which bolstered my confidence in their transparency and high standards. I would buy something through Vestaire again.
Dear Brooke,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I sold my items really fast but only if I wanted to sell it cheaper than the price I am selling from other platforms so it's a good place if you just want to get rid of your stuff and get just a little
Dear Jasmine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Vestiaire is by far the best platform I've found/used for selling my higher-end clothing and shoes. Listing items is a breeze. Selling/communicating is hassle-free. Shipping made simple - print label and ship. The amount I keep from each sale is the largest I've seen anywhere. This site attracts buyers that know the value of quality items and will pay appropriately. I can't imagine ever using another platform!
Dear SarahIvy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
As sellers on Vestiaire, we have had a great experience. The platform makes listing and selling luxury items easy with a user-friendly interface and a strong authentication process that builds buyer trust. The quality control and verification system add credibility, ensuring smooth transactions. Communication with buyers is efficient, and payments to sellers are prompt and reliable. Overall, Vestiaire is a professional and trustworthy marketplace for reselling high-end fashion.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Vestiaires app helped me choose which photos, and guided me through everything needed. Buyers liked my items, i made offers and sales easily. Their % is less than other platforms, i highly recommend for selling luxury items.
Dear Laura,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I just love ordering from Vestiaire Collective.I have ordered a total of 3 bags.The delivery was on time they let you know when the seller has shipped your items.I would recommend this to everyone I know
Dear Mavaira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larna,
Thank you for bringing this to our attention.
We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.
Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.
As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.
We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.
Kind regards,
The Vestiaire Collective Team