Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
General observations: 1) Terrible website. So many restrictions-dont try the clothes on, dont do this. Pictures rejected many times. 2) Many cancelled transactions because Vestiaire markets internationally so after the buyer sees all the customs and import fees they cancel the purchase! This is the worst selling platform on the commercial market for USA sellers.
The experience is OK. I don't like that. You're constantly asking me to reduce my prices. No other market site does that to us. I also don't like the fact that you want to take away my seller rating because my items are not selling fast enough. I have been with other seller platforms that do not do those things to their customers.
I also do not like the fact that you take more commission on items that are
Please stop asking us to reduce our prices constantly. Also do not try to take our sellers ratings away, just because they're not selling as fast as you want them to. Lastly, why do you take so much commission on things that are not brand-name? That is counterproductive of why I don't use your site that much.
I have been a seller on Posh and Ebay for years and they charge one flat commission rate and if it's under $15, they only charge three dollars commission that is why I don't use your site very often.
The customer service is excellent and it is easy to post the items we want to sell but is it any possible the sellers have options to ship each item to Vestiaire collective directly for authentication instead of letting only buyers to have selection for direct shipping or the other? The reason I am asking for this because the sellers need some protection as well because some buyers may not be honest to report the issues. Hope the sellers have an option to choose ship each items to Vestiaire soon. Thank you
Dear Yvonne,
Thank you for your kind words about our customer service and for sharing your thoughts regarding the shipping process.
We truly appreciate your feedback! To clarify, only the buyer can select the shipping method during checkout for items that are eligible for direct shipment or shipment with authentication.
We understand your concerns about seller protection, and we want to assure you that ensuring the safety of both sellers and buyers is our top priority. For direct shipments, we always recommend that sellers take photos of the packaging before sending their items. This can help provide additional security and documentation in case any issues arise.
We value your input and will certainly take your suggestions into consideration.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Vestiaire Collective Team
Well organized site.
Sellers are not completely honest with the conditions of their products they post. Overall, I cannot pass good deals on pre loved condition bags. It is hard to find items in excellent conditions. I love pre-loved bags and they deserve a new home who can take care of them. I can always give them a good cleaning spa leather treatment. Authentication and quality control process gives me the peace of mind I am making the right decision for a good deal.
1st time using the platform. I referred to many of my friends and family members.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
All good but fees are still high. The choice of shipping carrier is not the best too. I'd prefer UPS or FedEx at least verse usps, had a huge delay and lack of tracking.
Dear Alina,
We sincerely appreciate your feedbacks.
We understand your concern about commission rates. It is important to mention that the commissions we apply are necessary to maintain the quality of our services, guarantee the security of transactions and offer efficient customer support. In addition, they vary depending on the price of the item, the location of the member and the currency.
As for the carrier, it depends on the shipping label the seller gets once an item is sold. We would like to inform you that the shipping label that the seller will use is generated automatically by the system, depending on the location of the buyer and the seller. However, we appreciate your feedbacks and will take them into account.
We appreciate your understanding and do not hesitate to let us know if you have any further questions.
Kind regards,
The Vestiaire Collective team
The app provided clear process expectations and communicated each stage's progression. The inspection done by Vestaire was very thorough, too, which bolstered my confidence in their transparency and high standards. I would buy something through Vestaire again.
Dear Brooke,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I sold my items really fast but only if I wanted to sell it cheaper than the price I am selling from other platforms so it's a good place if you just want to get rid of your stuff and get just a little
Dear Jasmine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Vestiaire is by far the best platform I've found/used for selling my higher-end clothing and shoes. Listing items is a breeze. Selling/communicating is hassle-free. Shipping made simple - print label and ship. The amount I keep from each sale is the largest I've seen anywhere. This site attracts buyers that know the value of quality items and will pay appropriately. I can't imagine ever using another platform!
Dear SarahIvy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
As sellers on Vestiaire, we have had a great experience. The platform makes listing and selling luxury items easy with a user-friendly interface and a strong authentication process that builds buyer trust. The quality control and verification system add credibility, ensuring smooth transactions. Communication with buyers is efficient, and payments to sellers are prompt and reliable. Overall, Vestiaire is a professional and trustworthy marketplace for reselling high-end fashion.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Vestiaires app helped me choose which photos, and guided me through everything needed. Buyers liked my items, i made offers and sales easily. Their % is less than other platforms, i highly recommend for selling luxury items.
Dear Laura,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larna,
Thank you for bringing this to our attention.
We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.
Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.
As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.
We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.
Kind regards,
The Vestiaire Collective Team