Expensive necklaces arrived and were nothing like the photo... which had to be a 300% enlargement. They were fragile, extremely cheap looking, like something I would expect at a Dollar Store. I paid to ship the return as Sundance's charges were high, and when I checked, was told they were behind two weeks PLUS in processing returns. Two weeks plus! I would not recommend shopping this catalog. They have some nice items but go to a store and view them in person before purchasing. Otherwise they will have your money tied up for a month!

I ordered a 250 dollar jacket and paid 19.95 for
Shipping. It arrived stuffed in a small plastic bag and was very wrinkled Customer service
Was completely unhelpful. Last time I will order from Sundance. Just not worth the problems. Used to be a great company!

My first purchase on this website and it's a disappointment! Item returned and delivered back to them and it's been 11 days from that delivery date, today, I have not yet received my refund. They sure like to hold on to your money as long as they can. Well, the first and last purchase with Sundance Catalog! They are supposed to be high end, but that's not how they represented themselves! That's not how you do business online, Sundance!

I had severe issues with trying get items I ordered. I messaged sundance and received no reply. After speaking with UPS, USPS they were unable to locate my package, the tracking was not updated for 7 days! I finally called sundace customer service, I was told they could not locate it. This was a gift I ordered 2 weeks ahead of time, big inconvenience that I now have to wait 4 days to file a claim, get reimbursed and find a new gift on short notice. Customer service agent was rude and offered no solution other than wait and file claim after 14 days! Be careful ordering and make sure you won't need your items in a timely manner and don't be surprised if they don't come.

For 2 years in a row Sundance has failed to deliver a gift. There is no communication from them when an item sells out. I wouldn't even know gift never sent except I call to find out. How do you conduct business this way?

Been waiting almost a month now for some word on a rug I ordered. Rug pad came immediately.
Response to my email sent two weeks after ordering said it was lost in a warehouse. A week later I responded to email if I'd get info on whether/when they found it. Nothing back.
I called a week after that. Customer service woman said it was showing up as being in warehouse but they couldn't find it. She would refer up to supervisor. Five days later, almost a month after ordering, I have heard nothing from them. Rug is still available in catalog and online but 'they can't find it'.

Contacted Sundance SPAS for a simple technical question, no technical support was told to call dealer,

The Sundance Spa i have is a model sentry 750 / 850 Model Capri. Broke down many times over time.

Sundance is interested in selling SPAS but not interested in supporting it's customers.

We do not recommend their product because there is no direct technical support and a company that puts profits over the needs and support of customers is not acceptable.

Will never go back to their products, and will buy products made locally in my country so i support the economy locally.

I gave it one star but they should get none.

I have been waiting one month for a credit to my card on an item I returned. Their clothes are nice but way overpriced, and to return something is a real hassle waiting for your money takes an eternity.

I've been ordering Sundance jewelry for years. The past couple of years, I've been extremely disappointed in the quality of the items, which ain't cheap. They are quite proud of their stuff. I had natural stone break & drop out of a ring I'd had for awhile - called & they said they didn't carry it any longer (had no idea what I was even talking about). They wouldn't repair or replace. Then last year Christmas my husband actually picked out a necklace for me - which he NEVER does - & the second time I wore it, the necklace broke while we were having dinner with friends & I had to go searching for the pendant. I was a bit taken aback when I opened the gift - I swear this looked like a cheap necklace from a cheap mall jewelry store that young girls shop at. I returned it. I won't order anything ever again. And after reading reviews from others, it makes me wonder if they are operating the ultimate "bait n switch" scam …..

If I could give them a negative score, I would. Shipped $300 dress wrinkled in a plastic bag. Three and half weeks, before I get a refund - WTH. They have the dress, so why don't I have my money. Admit to 100s of returns…says a lot about the quality of their products and return process.