It was my first to buy products in huckberry. I was very hesitant while making an order on this computer because I saw bad reviews. Finally, I still wanted to try. After I paid, I soon received the email from huckberry which listed my order. Within a week, I got my package. They packed my items (glass bottles) so well. I am so appreciative of writing a good review on Huckberry. Will order again.

I've called numerous times today. No one answers. I reached someone via chat and they just stopped communicating with me after the initial greeting. I've sent a few emails. Not sure how long it will be before I hear from someone. It's very frustrating.

They screwed up my order (sent me wrong item) and then went completely dark when I tried to have them fix it. Multiple emails to support / customer service / multiple forms filled out on website and ZERO response. Finally tracked down their phone number and kept calling until someone answered and they seemed annoyed that I even called. I asked them to send me the right item (the one that I actually ordered) and I guess they won't? Total bummer because I love this company but so utterly disappointed to find out how little they care about their customers. I'm done shopping at Huckberry for good.

I ordered an expensive product, more than $600, for my partners Christmas present. They cancelled it without telling me and I only found out a week later when I called. Zero communication, their representative on the phone was surly and the follow up email, after I called, terse and unpleasant - telling me not to use visa, but PayPal instead. Too late to reorder the product from another store. I will never be using Huckberry again. Atrocious customer service and entirely unreliable - avoid and purchase directly from the manufacturer.

Horrible service and no return policy honored. I contacted Huckberry regarding a broken zipper on an expensive jacket. Took them days to respond. They said they would "try" to get me a new one and then just stopped responding. Crappy company. Go direct to the manufacturer if you can and absolutely do not purchase through Huckberry.

Long story short, I ordered the wrong item and now I won't be getting my money back short of small claims court. Their customer service department told me too late we got your money basically and then told me to go have a drink. I'm sober.
This company is revolting. Please don't give them your payment information. They need to be closed down.

1. Exorbitant prices for poor quality goods. I ordered a wool sweater that fit poorly and was so itchy it's unwearable. I ordered a pair of shoes that were touted as a high quality, limited edition run. Shoes were not true to size as stated. The construction quality was atrocious. Flashing left all over the cast rubber soles and nasty, raggedy glue lines at the cloth to rubber connections. I have seen better construction on a $70 mass produced pair of Chuck Taylor's.
Huckberry sells customers s!*t and claims it shinola.
After reading the reviews I doubt I will get my money back on the returns.

Horrible. I'd recommend staying away from this company if you want what you ordered. Gave me a tracking number and promised 14 day delivery… never arrived although they notated on the delivery slip it was put in the mail box. Scammers who will charge your account and not send you what you ordered. Chinese company with no souls or morals.

Well how about we break the trend.?
Ordered the F&T waxed trucker in field tan from the U.K.
Fast shipping & great service.
I love it so much I've now ordered the same jacket in Havana.
Keep up the good work guys.