Overview
Reservations.com has a rating of 2.8 stars from 2,862 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 17th among Hotels sites.
I needed a hotel room for my 19 yo son driving from Miami to Vermont. He needed a place to stay that was safe and few hotels allow someone that age to check in. Jorge called multiple hotels for me and found one! Could not be more grateful!
I needed to book for the Erik Dalton retreat and Ian was excellent. What a warm and friendly person. I had a few hiccups with my credit card but he was super patient and we got it done. And using all the technology to directly access the phone. It was so convenient. Ian is the best. I'm so bummed he'll be on vacation when I'm there. I really wanted to meet him to say thanks in person.
Greetings Jennifer!
We take pride in our customer service, and it's always rewarding to know Ian was excellent! We look forward to assisting you in your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booked a room for the 29th & 30th of May on line. Checked, we got a reservation number email. Tried to verify the reservation, no record of it. Talked to 3 " agents "on the phone.
Third one said he could book a room but he would charge the full price of the room at this time.
We have been staying there for over 35 years once or two time each year.
Good Day Joe,
I am happy to help you. May I ask to provide the itinerary number and the email associated with the reservation and along with how I can be of assistance to caitlin.thomas@reservations.com. I look forward to assisting you.
Kindly,
Caitlin Thomas
Hugo answered all my questions honestly and thoroughly. When I checked with the hotel they assured me that everything was in order. I asked Hugo to request a room on the lower floor because of my husband's mobility issues and he did. Thanks
Greetings Liberata!
We are thrilled to know Hugo was able to assist you with your booking and the accommodations as well! We strive to provide the best possible service and are happy to know Hugo was able to hit the mark for you! We look forward to all your future bookings and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Julian was extremely helpful. He went above and beyond to get me the best rate he was very patient informative, and made sure my reservation was 100% correct as I had four different reservations he should be in a higher position
Greetings Carmel!
We are thrilled to know Julian was able to assist you with your booking. We are happy to assist you with all your travel needs and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Agent was very pleasant and very accommodating. He Worked with me setting up multiple reservations, Read back and verified information to be sure all was correct which ultimately led us to finding a correction.
Greetings Gigi!
We are delighted to hear that you had a accommodating and pleasant experience booking your travels with Reservations.com! We look forward to all your future travels and stand by ready to assist!
Kindly,
Caitlin Thomas
I needed a room for my nephew in Florida and I'm in NJ. Alejandro was extremely kind and informative. I really appreciate his help since I've never tried to do this before.
Thank you so much for your help Alejandro
Greetings Tracy,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservaitons.com
I just booked a room at Cloquet Americinn for next week. Tim helped me with the booking. He was considerate, kind and very helpful. He made sure that everything was the way I wanted and answered all my questions. It was so nice to speak to a person instead of an automated booking process. Thanks, Tim!
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Wonderful great job handle everything so nicely made me feel so comfortable express and show me where i was able to rent space for my event done in such a well manner was very sastified well toke in care of
Greetings Tracey!
Thank you for a wonderful review! We aim to provide the best service for every customer and look forward to helping you with your future stays!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I called to make a reservation and spoke to Eugene Christian. I have to say I have never gotten such great customer service. He is so knowledgeable, kind, patient. Answered all my questions about the hotel and location. Definitely will recommend my family and friends! Thank you so much Eugene I really appreciate your help. Susie
Greetings Susie!
We are excited to know that Eugene was able to provide you with exceptional customer service and was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist in the future! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He never advised me of a cancellation option and wrote it was given. Additionally I told him had a reservation for the 29,30 and first and sync with my new 28th. He said would and it was not done. Terrible way to due business
Good Day Larry,
I am happy to assist you. Please provide your itinerary and the email address associated with the booking to caitlin.thomas@reservations.com. I look forward to assisting you!
Kindly,
Caitlin Thomas
I called so many other hotels asking how much of a hold they will put on my card if i ended up paying the reservation in cash when i got there and they all told me i would have to have the whole amount of the stay on my card instead of doing cash for the stay when i got there and gladly michael was able to answer those questions for me and tell me that i would only be paying a $29.99 deposit to book the room and i can do the rest in cash when i get there. Honestly that made my day right there knowing he was able to help me with my questions. He was kind and generous also he was very helpful if i could give him a raise i would
Greetings LeeAnna!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Nicholas got the room booked for my husband quickly and efficiently and was pleasant to talk to. We needed a room for my husbands semi-annual trip to the Wills Eye Hospital and this hotel is the most convenient and affordable. Staff are great too!
Greetings Ruthie!
We are happy Nicholas was able to assist you with your booking plans! We stand by ready to assist with all your future travel accommodation needs! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
So impressed with the customer service I got. Arturo Nicolas was so efficient in giving me information about the hotel for me to decide. So professional, courteous and patient the whole time. He was so kind to search for other hotels to find me the right one. Thank you so much Arturo!
Greetings Patricia!
We are thrilled to hear Arturo Nicolas provided you with exceptional service! We aim to provide all our customers with the best service possible and are happy to know we've hit the mark with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Omar was very nice, but unfortunately, he gave me an incorrect phone number to the front desk of MGM Grand Hotel. The number he gave me was *******098. That is the number for the Holiday Inn. Please make note of this. Thank you
Greetings Julie,
Thank you for your feedback. We have noted this information for future use, and thank you for notifying us of this information. We are happy to know that Omar was able to assist you regarding your reservation and we look forward to assisting you with all your future travel needs.
Kindly,
Caitlin Thomas
Hugo was very helpful in making my reservations for the weekend of October 17-18, 2025.he was very informative, friendly, professional and knowledgeable.
Greetings Jan!
We are happy to hear that Hugo was able to deliver excellent service to you and assist with your booking! We look forward to your stay and assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I just made a change of my reservation over the phone with marc and he did a great job! I had to change my reservation to add an extra night on my business trip to Chicago and again marc did a great job
Greetings Paul!
We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing us to be a part of your travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Agent customer service awesome, hotel check in is awful. Charged a $50 incidental fee that was not mentioned, no breakfast even though that was quoted & in the email. Rates are more expensive booking through 3rd party vendor versus booking at the property. This is a bait and switch & blindsides the customer. Totally illegal, lesson learned & I will never use this service again. I will alert everyone I know to avoid this hotel and reservation vendor.
Greetings Cassandra,
I am happy to assist you. May I ask for the itinerary number and email associated with the reservation to caitlin.thomas@reservations.com. I look forward to hearing from you!
Kindly,
Caitlin Thomas
Shannon was wonderful and very pleasant. I was able to add onto y current reservation very easily. I received all the information I needed and the extras days put on was done in a very timely manner.
Greetings Daniela!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Jeanette was very personable, very professional and explain things even when I had questions she took the time to explain it again to where I understood everything. She was very patient and kind.
Greetings Danna!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
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- Orlando, FL, United States
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Business History
At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, live person phone assistance.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Mary Jane!
We are overjoyed to hear about the wonderful customer service you received from Jorge. We are so grateful for the opportunity to assist you with your booking! We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com