Very pleasant easy to work with made everything simple n n n n n n n mmhgfdetgcrthgvggbbbbgffbbbbbgggffffddshjjbhfddkjbvkkngymi

Could not have been better ……………… zzz. Huhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhvvvvvvvvvvvbbbbvvvbbbbbbbvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbvvvvvjjggghjjjjkjhhhjjhbbhhbbbjjjjj

Great! Very pleasant and helpful. Stay on the line while I retrieve correct information after providing incorrect information

Great to do business
Happy and fine--'zxzzzzzzzxxxx x-‐-'zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz'zzzzzzzzz-zxxzzzzzzzz. Z. Z.

She was Very helpful and knowledgeable. This experience encouraged me to use Hampton again. Thank you. Xxx cc cccccvvvvvvvvvvvvvvvvvvvvvvvvvvvgghhgggvvgggggggg

Hijacked hotel booking and charged our
Cc 145.00? For cancelation within 2 mins. Complete scam.?

Unable to book the motel I wanted on-line, I was forced to call. Although the room was only $60, the clerk kept me on hold for 20 minutes while she "looked" for a better rate" By the time she returned, the room was gone. She then recommended another, for twice the cost. I was trying to quickly book a room so I could get to Manitoba to bury my recent deceased father so really had no time to shop around. I checked the map provided and the property was shown near the Walmart center in Regina, Sk. Basically across the street from where I had wanted to stay so I booked it.
Upon arrival 3 things became apparent. 1. It was no where near where it was shown on their map, but in the seedy part of town, 2. I could have walked in off the street and gotten a far better rate than what they charged me and 3. It was the same motel my husband and I had been forced to stay at, pre-covid, and the thermostat hadn't worked, the door didn't close properly, I had fallen in the tub trying to take a shower, and we were kept awake all night by a truck roaring in and out of the parking lot, delivering drugs and prostitutes. In fact, that same truck was parked in the parking lot when I arrived.
As there was no way I was staying there alone, or with anyone else for that matter, I immediately left, and found accommodations as where. I immediately contacted reservations.con and had to ask to speak to a manager as the clerk was less than useless. Her first question was if I spoke to the motel clerk to which I reminded her that I did not make the booking with the motel, but with them, and there was no way I was getting out of my car in that neighborhood. She said thatvI agreed to the no refund policy and if the motel eas not willing to issue a refund, which,of course, it was not, there was nothing they could do. I reminded her that not only did they lie about the modtel's location and amenities, they had scammed me from the beginning by not immediately booking the room I asked for and keeping me on hold until it was no longer available. Plus, I asked how she or anyone could think that the property they recommended to me was appropriate for a single woman, or for amy decent person. She responded that she really didn't understand what the Lesser was and there was nothing she could do.

In MY OPINION & experience, their services equate to SCAMSTERs.

I live in Canada, & was booking a hotel in a Canadian city. I typed in the Hotel Name & the first link that came up in Google Search was this site.

SCAM 1 - The page is designed to look as the hotel site. It does not look resemble a normal reservations site (like booking.com or Trip-adviser). I thought I was dealing with the hotel. I wasn't. Scam 1.

SCAM 2 - With such pathetic ratings on multiple sites, they do not deserve to be at the top of Google Search. They have IMO paid people to bump them up to highest on Google Search. Scam 2.

SCAM 3 - They show prices in $. Not C$, not US$. Just $.

Now every single booking site I've used from Canada (Trip-Advisor, Booking.com) displays the price in C$ for Canadian hotels automatically, as they should. Not this site. It displays in US$, yet does not show the U$ sign; just $. Scam 3.

SCAM 4 - The price they showed included only the Hotel Fee. Not taxes. Not their booking fees. No breakdown. Just the daily hotel fee. Further, this is the amount shown on the page where payment data is input. When people reach the payment input page, they assume the $ shown is the payment amount. Not for this site. Scam 4

SCAM 5 - Usually, genuine businesses process transactions in the following steps:
(a) Inputting payment data on the 'Payment Data Input' page, & Enter,
(b) The next page is usually a 'Payment Confirmation Request' page, with a full analysis of total costs, asking for final confirmation. This is the page people review their intended transaction before accepting. Hit Enter.
(c) Only after that is the transaction complete, & a 'Payment Confirmation' issued.

For these scamsters, there is no step (b). Hitting Enter on (a) completes the transaction, & (c) the 'Payment is Confirmed' is displayed! Scam 5.

SCAM 6 - It is only on the 'Payment Confirmed' page (c above) that one realizes (1) The total is in U$, not C$ and (2) the total costs is far more to what they had shown. This page also says their service fee of U$19.99 is non-refundable. Scam 6. Yet the scam does not end here.

SCAM 7 - When I phoned in to cancel RIGHT AFTER my scam booking, they informed me I am cancelling within the penalty period, so I will be charged CIRCA U$199 (?) rather than $19.99. In most proper sites, the penalty kicks in if cancelling less than 24 hours before check-in date. Not so this scam site. I wanted to cancel nearly SEVEN DAYS, yes, 7 days before check-in. Yet they refused. The final scam.

All in all DISGUSTED. From a short 3 day business trip for 1 person which I was tricked to believe would cost me C$ 300, I am dishing out around C$ 550.

I would rate them zero or negative stars if I could. They are the sort of sites which make you want to persuade Internet Gurus to add a negative star button.

I will investigate if it is even legal to (a) not show full price PROMINENTLY before payment, & (b) not allow a Confirmation Request page (to allow the customer to review the transaction before payment is finalised).

IMO, one word. SCAMSTERS.

I booked a room at the MGM GRAND SIGNATURE Las Vegas, Nevada for my wedding. My arrival date was September 30,2021 and my departure was October 4,2021. I was told from the rep when I booked that once arriving at the hotel I would have a $60 essential fee but when I arrived I had a $300 essential fee. That was the first lie! Once I got settled in I noticed that my linen had dried blood and the headboard had dried human body secretions on it. I immediately called the concierge and was told because o booked with reservations.com that I had to contact them. Well I did and everytime I got someone on the phone and explained my disappointment they hung up on me. Each time I called back I spoke with someone different and they said we had bad connections. But even after all that they did nothing. So, I called house keeping and the supervisor moved me immediately to another room and attempted (per her supervisor) to refund me $175. The reason I say attempted because this is November 9,2021 and I have yet to receive my refund that they put on a ghost card. To top all that off there were no dishes in the room. I had guest coming and I asked for dishes just to be told I would have to pay $45 for dishes to be delivered to the room. So. I was ok with that considering I had guest coming but then they refused to bring the dishes because of some dispute between the hotel and the owner of the condo. They told me to go buy paper plates and cups... yes that's what I was told. I did what I could to pull off my dinner and prepared for my wedding. Once I arrived back home I called reservations.com and made a formal complaint and I even called with the housekeeping supervisor on the phone because she wanted to ensure I received my refund. Yet I have not received my refund of $175 that was put on a ghost card so it could be credited to my credit card. I've sent several emails getting nothing back from reservations.com but some lame excuse about it takes time for them to investigate and once there investigation is complete then it takes time for they're accounting department to get the request and honor it. My suggestion to anyone is to absolutely never book with reservations.com because their integrity is Deplorable. I have pictures of the nasty linen and headboard and yet they have not accommodated me at all. I explained more times than I cared to that this was my wedding and they did nothing. So if at all possible do not book with them because they have horrible customer service and I'm sure you will be devastingly disappointed.

This is the worst company I have ever done business with in the last 50 years. They are a complete scam! They have built a search engine that interrupted my normal hotel inquiry, leading me to believe I was booking with the hotel directly.

AFTER I completed the reservations, and received the confirmation email, I saw:
1. The rate was not the rate I agreed on, but higher.
2. Fees and taxes had been assessed that equaled MORE THAN % of my rental.
3. A non refundable provision was added in the receipt.

When I called to complain, they told me not only did the fees appear before I was to have "confirmed" the reservation. They also conveyed in addition to the fees, there was a no refund policy posted as well. That was it. They basically said have a nice day and hung up. What I think is astounding is while they lay claim these "fees" and non refundable policy was clearly written before confirming the reservation, I have just read through countless complaints on this site where people have alleged like me, they received no notice. What seems clear is regardless of whether the notice of fees and the non refundable policy was actually posted, if it was posted, it was done in such a way that counted consumers were able to navigate through their reservation site without every being aware these policies existed.

My only hope is you are upset as I am this company has scammed us and are willing to take a few minutes to file a complaint against them with the Attorney General's office of Florida where they are headquartered. It is a quick and easy process. I am providing the link here.

http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division

As grounds, I would suggest conveying (1) their site "popped up" while you were trying to make a reservation. (2)The rate advertised was not what you got. (3)There was no advance warning of the fees. (4)There was no advance warning it was not refundable. And please include (5) the fees assessed were more than 50% of the actual reservation. (My hotel, $62. The fees and taxes assessed, $46!)

BENJAMIN & BROTHERS LLC DBA: RESERVATION.COM is registered with the State of Florida as a Seller of Travel. Registration No. ST*******.
Fla. Seller of Travel Ref. No. ST*******

Their Telephone number: *******201

Their email address: *******@reservations.com.