eDreams

Overview

eDreams has a rating of 4 stars from 10,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Turkey
1 review
0 helpful votes
Follow Zuzana C.
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I am satisfied.
February 13, 2025

I am sorry for the manner, I attend a e'
-dream membership. It was accidentaly, as I just order the previous flight. And than I was suprised, when the money from my account disappear
And I had to find out, what happend. It was a fee for a membership.

Date of experience: February 3, 2025
Panama
1 review
0 helpful votes
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Rented a car for Panama thru eDreams only to get to the counter with all the proper documentation in hand and no car reservation...now eDreams is telling me "no refund" because I was a no show! Feels like a wee bit of a scam too me...Anyone else have this experience?

Date of experience: February 3, 2025
Washington
1 review
0 helpful votes
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So far so good
March 23, 2025

All went as expected. Relatively easy site to navigate so far. Will have a final evaluation after I've experienced check in for departure & return. Don't like all the surprises that go along with air travel these days!

Date of experience: March 13, 2025
John T. eDreams Rep
2 weeks ago

Dear Diane,

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Ireland
1 review
0 helpful votes
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There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.

Date of experience: March 22, 2025
Netherlands
1 review
0 helpful votes
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Incorrect booking?
March 26, 2025

One of the flights was indicated incorrectly, with 1 day = 24hr later than my request at Helsinki transit. But in the other hand, it says below and this is what I want, so I believe this is correct.
Connection: Change plane
Transfer duration: 2 hours 30 min. Check with airline for boarding time and gate.

Date of experience: March 16, 2025
John T. eDreams Rep
1 week ago

Dear Chiharu,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Mexico
1 review
0 helpful votes
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Trouble with change attempt.
March 23, 2025

The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.

Date of experience: March 13, 2025
France
1 review
0 helpful votes
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Ok
March 8, 2025

It was great that they managed to find affordable flight options, as it made traveling much more budget-friendly. Saving money on airfare allowed them to allocate funds to other expenses, such as accommodation, food, and activities. Finding cheap flights can make a huge difference when planning a trip.

Date of experience: February 26, 2025
John T. eDreams Rep
4 weeks ago

Dear Oscar,

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
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Very civilised experience
March 13, 2025

I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison

Date of experience: March 3, 2025
Kuwait
1 review
0 helpful votes
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Once in Kuwait I was at the Mercy of Indigo a low budget airline who charged me €209.00 for the Baggage I had booked with Kuwait. 2 checked baggage's of 46 KG. There is highlighter on your website warning Passengers of this dupe. I would classify this as a fraud to sell cheap tickets where the overall experience of the passenger is compromised! Very Sad improve or you will be superseded by your competition

Date of experience: February 9, 2025
John T. eDreams Rep
1 month ago

Dear Rajiv,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Japan
1 review
0 helpful votes
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Loved the experience except at the end
March 23, 2025

Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.

Date of experience: March 13, 2025