From the business
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Easy to book...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
The options were clear, as well as the pricing. It was fast and efficient. Good value for money.
Ikke mulig å få legge til baggasje på min siste booking. Det må gjøres på flyplassen. Ikke mulighet for informasjon om min baggasje vil bli sendt til destination min.
Muy buena excelente espero q todo salga bien gracias x la confirmación
Excelente pude conseguir todo lo que buscaba en mi viaje a Colombia
I've been using eDreams with their subscription plan and it's been a great experience overall. The app works flawlessly – fast, intuitive, and super easy to use. I booked my flight in about 5 minutes, start to finish. On top of that, I saved nearly €150 on this trip, and the included insurance for missed connections gives me peace of mind in case of delays. Everything felt smooth and stress-free. Highly recommended!
Swift and reassuring interactions.
Was delighted at with efficient service and the attractive price. I'll be back!
Your customer service reps are polite and respectful. But there is always something. At 1st I was told I would have a $90 voucher when I tried to redeem it it didn't work. Then while on the line with a rep and couldn't redeem a $45. Voucher which is a boomer
Dear Stephany,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I've never used it before. It was excellent. The follow up is good. I received an email from the airline very quickly. Much better than expedia.
Bad, scam about the credit, Its a credit that cannot be used.
Dear Bolormaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had a truly great experience using eDreams for booking my recent trip. The platform is incredibly user-friendly, allowing me to compare flights, accommodation, and even travel insurance all in one place. The booking process was fast and smooth, with clear pricing and no hidden fees.
Very happy with all the support and clear information on the website!
It was very easy to book, initially, I was timed out, but I managed to complete the booking without much fuss. Thank you.
I tried to change my reserved flights and was talking to a very helpful woman on the phone. She gave me great options for the flights and said someone would call me. I requested the call after 3.30 pm as I can't talk on my personal phone while at work. That same day (Tuesday July 15) I got a call but didn't have time to answer so called back. The woman who answered said she'd mark I couldn't receive calls before 3.30. Pm. Someone called me this morning and I told him I couldn't talk and asked if they could call after 3.30 (Spanish time). No one has called back so I opened a chat and the person said they'd mark (again) I can't answer before 3.30 p. I don't want to lose the offered changed flights because this is taking so long.
Dear Hanna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good plans, flexible arrangements. Options. Customer service. Combo with hotels and cars
Very many additional options/questions, when purchasing plane tickets. So it takes time to finalize the purchase, cause need to think, which one(s) to choose. Accommodation searching and booking was quicker and smoother.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kjære Eliane,
Vi beklager virkelig at kundeservicen din ikke var optimal.
Måten samhandlingen ble håndtert på samsvarer ikke med våre kvalitetsstandarder, noe vi tar alvorlig.
Vi har gjennomgått saken din for å bekrefte at kvaliteten ellers ble oppfylt, og forsikret deg om at forespørselen din er under behandling og blir håndtert på riktig måte.
Så snart vi har svar, vil vi sende deg en e-post til adressen du brukte da du foretok kjøpet.
Vi setter pris på din tålmodighet og forståelse i denne perioden.
Med vennlig hilsen,
John
Kundeserviceteam