I commissioned a very small, super-quick turn print job over the holiday season, and kept my fingers tightly crossed that UPrinting would come through for me as they have in the past. I needn't have worried because of COURSE they did! The job was executed perfectly and arrived perfectly on time!
I've been a UPrinting customer for over 10 years, and I've been able to resolve issues with them before in a satisfactory way. Unfortunately, that seems to have changed in recent years. They sent me egregiously misfolded products (hello quality control?), and reacted with suspicion and incompetence when I reported the issue -- as though I had some control over their folding machine?! After a weeks-long back and forth, they refused to offer any discount or refund, responding instead with defensiveness and stonewalling. Mind you, these are holiday cards, so this huge delay has a serious impact on my ability to use the product at all! After 10 years and thousands of dollars spent with this company, I'll never use them again after this interaction. So disappointing.
Order arrived faster than estimated and exactly what I expected. Great experience that I would use again!
Very easy to use and accurate depiction of what I wanted. Fast shipping. Will use again.
UPrinting went above and beyond to get my print jobs right. Very high quality and quick. I appreciate their high level of service.
Uploading was easy, proofs were emailed, production and shipping was a breeze and delivered when they said they would.
I was pleasantly surprised by the quality, quick turn-around and very good price point. I ordered a bunch of labels for wedding favors and needed them done well and fast. I will use them again for future projects!
My experience with UPrinting has been excellent. They offer a variety of options that makes easy for you to design your product.
The products are of great quality for a reasonable price.
Great online experience, easy to navigate website, fair pricing, excellent communication. A+++
We have been very impressed with the quality of the materials from UPrinting and the prices. Shipping is quick and reasonable. Our customers also love these materials, too. Thanks, UPrinting!
Overview
UPrinting has a rating of 4 stars from 291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality and delivery time. UPrinting ranks 10th among Printing sites.
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- Van Nuys, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the issues with your recent order and the frustration caused by the delays. We’ve processed a reprint to address the problem, and we’re reviewing our processes to ensure better quality and communication moving forward.
Your loyalty over the past 10 years means a great deal to us, and we deeply regret not meeting your expectations this time. Thank you for your patience, and we hope to serve you better in the future. -Customer Care