OnlineCityTickets

I bought 2 tickets to a concert and had the "fees" included in the price. I was quoted a price of $89.00 and an extra $7.50 for instant delivery. Upon checking my email, I noticed that I was charged $253.00! I tried chatting with them, but they were closed, so I sent an email which they have not responded to yet. I got the tickets and there is fine print at the bottom that states the following: "*OnlineCityTickets.com does not provide refunds or exchanges for ticket transfers that were not accepted or declined. All sales are final." I was directed to this site directly from the Venue's website, which I now believe was hacked somehow. I bought another ticket as I had another guest wanting to join us, but this time went to Ticketmaster and only paid $81.25 including fees. TOTAL RIPOFF!

A scam DO NOT order from them. Will not send you the real tickets for your concerts. Called customer service to get more information and could not get ahold of anyone so I sent an email which was never answered. Finally go through a week later and they told me they are not a scam (something a scam company would say) and they would not refund my ticket that I never received. Be careful out there and make sure you are buying from a reputable seller. Lesson Learned

Tickets purchased in January and the concert is in 4 days. No tickets delivered. Email sent to OnlineCity, with no response. I just called customer service and was on hold for 1 hr and 40 min, then disconnected. The venue is refunding ticket purchases, if requested, due to the Covid spike. Unfortunately, I had not purchased tickets through their site as I could not find up-close seats. Having been hospitalized for Covid myself, my wife and I do not wish to attend the concert. OnlineCity will not refund the tickets nor have they been delivered so I can resell them. Customer service is not a priority with OnlineCity. Buyer beware.

Purchased tickets to Elton John for this past May. Obviously, the pandemic forced the show to be "postponed". OnlineCity will only refund your money if an event is cancelled. So, today I learn the show has been "rescheduled" for 2022!- 2 years from the original date! Who knows where I (or Elton John) will be in 2 years, or what kind of shape either of us will be in? When you purchase tickets, you are paying for a specific event at a specific time (or at worst within a reasonable time frame). However, in the minds of OnlineCity mobsters, "rescheduling" gives them the right to keep your money indefinitely. It's a pretty good business model where the seller takes no responsibility for not providing services which were purchased in good faith. But, not so good for repeat business.

I wish I could give 0 stars! I bought my tickets through this company for Alan Jackson concert. I bought my tickets in 2020. The concert was rescheduled twice before finally coming to the same venue in 9/30/22.
When I took my One City tickets to be scanned, I was rudely told that my tickets were invalid. I was both devastated and frustrated. I will never buy tickets from this company again! I will also make sure that my friends and family will never buy tickets from this company either.

Purchased 3 Red Sox tickets. They emailed me to confirm order. Section infield grandstand 14 row 20! There Is NO row 20 only goes to 18. Filed a fraudulent claim with this company. Also filed with my attorney. Do not purchase from this company!

I purchased tickets to an event that was later canceled. Despite contacting them multiple times, they will not refund my money. I emailed twice, which they ignored. Then they sent me to live chat and said that I had opened a dispute with my bank (which I had not). They repeated this lie but could not tell me which "bank" I had supposedly opened a dispute with. So now I have opened a dispute. This has been a lot of wasted time. Maybe they are okay if your event is not canceled or moved. But if so, good luck. I am still fighting to get my money back.

This company should be close, they are a ripped off company, they are a joke. I bought a tickets for Aventura concert and I'm the kind of person that read refund policies before buying anything, when I bought the ticket the policy said that for postponed events they cannot made refunds but if the concert get cancel they will provide a full refund so I agree to that. I called yesterday asking for the refund since my event was cancel and they told me that I will receive a refund and asked me just to wait for the email confirmation, so today June 1.st 2021 I received an email saying that they just change the policy and they are going to give me a credit. I do not want a credit, I want my money back, that was what I agreed when I purchase my ticket. It's so wrong. I will go to the end of this. It's ridiculous, I don't agreed for the new policy that they just changed for their convince. I want my money back #order #*******.