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From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
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I would not recommend this to anyone because it says online free documents and then you fill out the whole document. Guess what then they make you pay for it then you gotta redo the document again then you gotta cancel your subscription. It's bull$#*!. Company sucks.
Needed to create a contract and did within minutes and it was free. Would definitely subscribe to monthly use if I had the need to make multiple documents over time.
I selected the $0 trial period and right before I pressed the button to selected to start the trial the system automatically defaulted to another trial period selection. By the time I noticed it was already too late. I request a refund.
This was an EASY TO USE, IMMEDIATE way to get legal docs. I wish I had more use of it to warrant the subscription. Would be great if you could pay by the document.
I so appreciated the document that I was able to create on your site. It was simple but comprehensive enough for the rental situation. Thank you!
This is a good tool many options, if you know exactly what you need. Good to have in general, if you are able to afford the annual payment.
Thank you for your thoughtful feedback. We’re glad you found the tool useful and appreciated the range of options available.
Provides good looking end product but coupled with unstable net connection, was a misery to use. Even free 7 day trial required credit card info. Was unnecessarily cumbersome to cancel though managed to eventually
Thank you for taking the time to share your experience.
We’re glad to hear you were satisfied with the final document, though we’re sorry to learn that connectivity issues made the process frustrating. We understand how disruptive that can be.
Regarding the trial, a credit card is required to activate the 7-day trial, and clear cancellation options are available within account settings. That said, we appreciate your feedback on the cancellation experience and will continue working to make that process clearer and more straightforward.
If you ever need assistance in the future or would like to share additional details, please feel free to reach out to our support team. Your feedback helps us improve.
I love the walk-through approach to creating documents. I used it primarily for an LLC, and it was easy and smooth. The pricing is reasonable, though I imagine the periodic charges might add up over time, even those amounts are quite reasonable. I did not need any support, and worked through the creation of my main document with a friend/partner. We were able to answer all the questions, and ended up with a simple, straightforward, useable document. In sum, a very positive experience.
Thank you for sharing such detailed feedback. We’re glad to hear you enjoyed the walk-through approach and found the process smooth and easy, especially for creating your LLC document.
It’s great to know the pricing felt reasonable and that you were able to complete everything confidently without needing support. We appreciate you taking the time to share your experience and are happy to hear it was a positive one overall.
The service was great. I am a senior citizen. I was able to figure out the template. I only needed the template for one document. I had difficulty in canceling my subscription. The chat was very helpful in getting that accomplished.
Thank you for sharing your experience.
We’re glad to hear you found the service helpful and were able to complete your document using the template. We appreciate your feedback regarding the cancellation process, and we’re happy to know our chat support was able to assist you. Your comments help us continue improving the experience for all users.
Thought this was free but was a gimmick. Was only charged a dollar but had to sign up for my document then remember to cancel the subscription in 1 week or pay over 50$ per month. Advertised as free document but was not free. The document was well put together, just disappointed about the hook to get the document.
Thank you for taking the time to share your experience.
We’re glad to hear the document itself was well put together, but we’re sorry to learn that the pricing and trial structure caused frustration. Our 7-day trial allows users to access and create documents for a small initial fee, with the option to cancel anytime before the trial ends to avoid a monthly subscription. We understand, however, that this may not have been clear in your experience, and we appreciate you calling that out.
Your feedback is important to us, and we’ll continue working to make our pricing and trial terms more transparent. If you have any questions about your account or need assistance, our support team is always happy to help.
I generated a "free" document for my elderly mother-in-law. I signed up for a free 7 day trial. I then got an email that I would automatically be charged 49.95 per month unless I took action to cancel.
Thank you for sharing your experience.
We understand your concern and appreciate the opportunity to clarify. Our 7-day trial allows users to create and access documents during the trial period, and an sales receipt is sent to remind users that the subscription will renew automatically unless it’s canceled before the trial ends. Cancellation can be completed at any time within account settings during the trial.
We’re glad you were able to create the document your mother-in-law needed, and we appreciate your feedback, as it helps us continue improving how we communicate trial and billing details.
I used Legal Template to craft a contract for an independent contractor and the process was smooth and the contract came out just as I wanted it to be. I was able to download a PDF and a Word file and I added clauses that I remembered later. Highly Recommended.
I thought it was free to create an operating agreement for my LLC and technically it is for seven days but you have to remember to cancel the subscription or you get charged $50. The portal itself was easy to use, but I only needed it for one thing, $50 a month is too much to be constantly charged every month
I had to set up an operating agreement for an LLC and this template worked great! It was very easy to use and did what I needed.
I was able to quickly get what I needed for a purchase order. The site is easy to navigate and the template creator was intuitive.
I was pleased to find user friendly templetes for creating Durable and Medical Power of Attorney documents. Providing detils was easily accomplashed and the documents were downloadable.
Thank You!
Thank you for your kind review. We’re glad to hear you found the templates user friendly and that creating and downloading your documents was easy. We truly appreciate your feedback and support.
Initially signed up on a trial basis to complete an initial LLC Operating Agreement. Completing the document was easy and looks great. I will absolutely be using this site in the future.
Thank you for sharing your experience. We’re glad to hear the document was easy to complete and met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Completing an online Lease Agreement was extremely easy. The process walked me through everything I needed, including many items I had not even considered. The process was quick, helpful, thorough, easy to edit corrections, and worthwhile.
Thank you for your detailed feedback. We’re glad to hear the lease agreement process was easy, thorough, and helpful, and that it guided you through important details. We truly appreciate you taking the time to share your experience.
Muy facil y rapido el acceso a contratos
Gracias por tu comentario. Nos alegra saber que el acceso a los contratos fue fácil y rápido. ¡Agradecemos mucho tu apoyo!
This was the absolute hardest app to use. It's not expensive but is so not user friendly. Spen 5 hours of my life wasted for something so simple.
Thank you for sharing your experience. We’re sorry to hear the platform was frustrating to use and appreciate you taking the time to provide this feedback. Your comments help us identify areas where we can improve.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind feedback. We’re happy to hear the document was both simple and comprehensive for your rental situation.