JustAnswer

Overview

JustAnswer has a rating of 4.4 stars from 9,138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,070
value
929
shipping
335
returns
529
quality
788
This company responds to reviews on average within 2 days
+385
How would you rate JustAnswer?
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Canada
1 review
0 helpful votes
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Scared!
February 12, 2025

My 11mo old lab/border collie mix ate some white chocolate Hershey's Kisses and we only realized it when we discovered little foil wrappers all over her bed. Through the online chat, Dr Mark Nunez reassured me that our Poppy should not suffer any adverse consequences based on the amount she consumed giving me much needed peace of mind. So happy to have this service available!

Date of experience: February 2, 2025
Mississippi
1 review
1 helpful vote
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Efficient help and Guidance
February 12, 2025

The bird vet was so helpful in researching local vets for my flock. She was so thorough in explaining the situation and how to get help moving forward with a more complicated situation and getting assistance for chickens.

Date of experience: February 2, 2025
Oklahoma
1 review
0 helpful votes
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Cell phone was locked, couldn't figure how to unlock it. Responder told by the different options, ending in the sad perhaps finale of having to go to a factory reset to get it unlocked. Still trying to guess what password will unlock it, down to 7 tries left.

Date of experience: February 3, 2025
Ohio
1 review
1 helpful vote
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Helped me through a stressful event.
February 12, 2025

My dog had gotten into my THC edibles while I was at work, the veterinarian was incredibly attentive on walking me through what was happening and what would happen after the fact. I live in an incredibly isolated area and there were no emergency vets locally that would have been able to respond even half as quickly. Truly helped my dog and I through a very scary event.

Date of experience: February 2, 2025
Washington
1 review
0 helpful votes
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Wonderful
March 23, 2025

The online vet gave me more understandable answers and explanation than my local vet did. I would highly recommend using this if you need a question answered about your pets without an expensive office visit

Date of experience: March 13, 2025
GB
1 review
0 helpful votes
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You messaging system
February 26, 2025

If you could not "cut out" when customer trying to give complete explanation, that would be helpful. After only a minute with still much to say, the system cut in and wiped the message space, so I had to re-type all again. Give us at least a minute,some situation need a lot of background information? Thanks

Date of experience: February 16, 2025
Ohio
1 review
0 helpful votes
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My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Upgrade to Windows 11
March 13, 2025

I've been using Windows 10, but I upgraded to Windows 11. Many of my word documents became unavailable. Sam walked me through the problems and it appears that he completely solved all the issues. He was very helpful.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Additional help necessary
February 19, 2025

I was totally satisfied with Expert Esquire's very thorough and informative help.WeI just need additional probate specific help because we have options that he explained to us due to our legal position

Date of experience: February 9, 2025
New York
1 review
0 helpful votes
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I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.

Date of experience: February 25, 2025