JustAnswer has a rating of 4.4 stars from 9,138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
My 11mo old lab/border collie mix ate some white chocolate Hershey's Kisses and we only realized it when we discovered little foil wrappers all over her bed. Through the online chat, Dr Mark Nunez reassured me that our Poppy should not suffer any adverse consequences based on the amount she consumed giving me much needed peace of mind. So happy to have this service available!
The bird vet was so helpful in researching local vets for my flock. She was so thorough in explaining the situation and how to get help moving forward with a more complicated situation and getting assistance for chickens.
Cell phone was locked, couldn't figure how to unlock it. Responder told by the different options, ending in the sad perhaps finale of having to go to a factory reset to get it unlocked. Still trying to guess what password will unlock it, down to 7 tries left.
My dog had gotten into my THC edibles while I was at work, the veterinarian was incredibly attentive on walking me through what was happening and what would happen after the fact. I live in an incredibly isolated area and there were no emergency vets locally that would have been able to respond even half as quickly. Truly helped my dog and I through a very scary event.
The online vet gave me more understandable answers and explanation than my local vet did. I would highly recommend using this if you need a question answered about your pets without an expensive office visit
If you could not "cut out" when customer trying to give complete explanation, that would be helpful. After only a minute with still much to say, the system cut in and wiped the message space, so I had to re-type all again. Give us at least a minute,some situation need a lot of background information? Thanks
My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!
I've been using Windows 10, but I upgraded to Windows 11. Many of my word documents became unavailable. Sam walked me through the problems and it appears that he completely solved all the issues. He was very helpful.
I was totally satisfied with Expert Esquire's very thorough and informative help.WeI just need additional probate specific help because we have options that he explained to us due to our legal position
I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care