If I could give them 0 stars I would. I placed an order for $199 using a $30 gift card and the rest charged to my credit card. We returned $125 worth of items and kept $74 worth of items. I should have received a refund of $125 to my credit card. Instead I received $94 to my credit card and a NEW $30 gift card. I called, emailed, and chatted with customer service. After 6 days of no one getting back to me, I called again. They told me that yes, they processed the refund incorrectly, but they can't change it on their end, so I'll have to settle for a $30 gift card instead of the credit to my credit card. In addition, as I tried to explain the issue, the customer service rep kept interrupting me. Incredibly rude. I had to file a dispute with my credit card company to get the refund processed properly. I will NEVER order from them again and would advise everyone against ever ordering with them. Terrible customer service and they will basically steal your money.

On February 19th, around 4:00 pm, the person who was working there as a Manager is an extremely rude person with very bad customer service. She misled me with her bad behavior. Today, I wanted to return an item that they had ordered for me online from the same store (same location) 2 weeks back. Even though they found the transaction on my app, they said they can't return it; instead, they would exchange it for anything, and then this new item would be a final sale. It's frustrating that a non-final item becomes a final sale because the customer decided to return it. Strict action should be taken against such rude managers.

Spent $400 on an order on feb 2nd paid express shipping and it hasn't even been sent yet! Customer support isn't helpful just says don't worry it'll be there but it's been weeks! I am no going to have to calm my credit card and do a chargeback. Worst company to deal with.

Garage is shein quality for 4x the price. Every piece ive bought from there has been ruined after a few washes. The jeans are horrible and wrinkle so quickly. They are actually the ONLY pair of jeans i have to iron before wearing. For the price of almost $70, you would expect better. Save your money for something actually worth it.

I ordered a black dress for 44 dollars (55 with shipping) for a wedding and received a white, crop top with a sale sticker on it for 20 dollars. I've inquired with them but have received no help so far. The shirt is ugly, too.

I was somewhat shocked when I spent $250.00 on 7 articles of clothing (at the Garage store in the Appleton, WI mall) and they wouldn't give me a.15 cent bag to put my purchases in. I was told by the cashier that I had to purchase the bag. I refused to pay for a bag after spending $250 there, so I carried my daughter's newly purchased "Garage" clothing throughout the mall until we left that day.
I have been in retail management for 45 years, we still give out bags...even with a $1.50 candy bar purchase.
That business decision has cost them a customer, I will never shop there again.

I will never let my daughter's shop here again. Cheap $#*! made clothes. Had a $60 pair of pants rip after buying 5 pair. In store they ordered the wrong size under a reorder even exchange. I Called the store who wouldn't do anything about their mistake, and waited in damn hold and a call back from 9am to 6:30 pm in the afternoon when a rep finally called me back to not doing anything about the issue they created. Will never ever support Such a $#*!ty $#*! business. Tried to get 0 starts but won't allow you to submit. They should have thumbs down options I would select the highest rating for that survey.

Awesome service, I really love how good the service was and how much there is to pick from, the quality is also amazing and the prices are understandable. Their products are 100% easy to wash & more! Thank you garage.

I really like their clothes but customer service is horrible. My item was missing and first they said like it is not their responsibility that my items could be stolen from my mail room and also they said they don't do investigation for samll item. That's really $#*!ty way to say to their regular customer after I spend my times calling to them and Canada post back and forth.

I purchased sweatpants foe 25$ and washed them twice and they look terrible now! Also they hire 15 year ilds bur rheir adds are super sexualized and their adds make their « models look like street walkers/hookers» makes no sense?! Raise strong women not sex objects in cheap clothes…