Shopped at a BR store yesterday - first time in a long time. Very disappointed. Although I have shopped at BR for many years, I think I have finally aged-out of their clothing lines. This is unfortunate to BR as the 'older' population is growing and many of us do not like shopping at Talbots - we like shopping at stores like BR. Your wide-legged slacks may be a runway favorite, but who is actually wearing them during a regular day? No straight or slightly flared? Also, I have never worn a size 16 in my life, but according to their slacks, the only way one will fit is if I wear a size 16. I'm not buying a size 16. Ever. So au revoir BR.

I never received this order of 6/4!
I have been tracking this order since the due date of 6/14.
I have submitted requested updates and received No phone calls or updates!
I have been lied to my numerous times by customer service agents about the whereabouts of my order.
This is the worst customer service ever!
Now I get notice that you have received " my return"? I never got the package, how did I return it?

I need answers from someone in the US and not lies from someone in the Phillipines!
I will never order or shop with Banana Republic again!

Estimated shipping date at time if purchase several days earlier than actual eta when shipping confirmation was ultimately sent. As it turned out id be out of the country for the real delivery date. I contacted customer service to either expedite or hold the shipment, they would do nothing for and had no interest whatsoever in helping. Too many options out there to waste my time and money with them again.

Banana Republic now has a strict 30-day return policy. This applies to gifts too. So even if you have an item with tags and receipt and it's been 31 days since your purchase, they will not let you exchange or return the item, even for store credit. Considering their price point and target demographic, this is an extremely disappointing policy and well below industry standard. Target has a better return policy. After a decade of exclusively shopping at BR for work clothes, no more.

I contacted the Valley Square store this evening to find out when the 50% off sale ends. Lisa answered and said, I think it ends on the 4th. So I asked her to please confirm that this information is accurate. She talked to me in a very sarcastic way and did not answer my question. You really need to know when your sale begins and ends(your job) and act professionally, lose the sarcasm.

BR used to be quite a good company. Now the fabrics are a lower level quality with much less stylish designs. Hold time for a return was long and site didn't allow me to log in for the return. Fashion photos on site are creepy, humanoids instead of down-to-earth humans.

Please be careful with the final sale of clothing sets that are sold separately!

I purchased both the suit jacket and pants in a very specific color (sold separately but intended as a set, due to color match) but was informed 5 days later that the jacket was not in inventory.

Since both items were final sale I am now stuck with suit pants that I cannot use as they are not understanding the intention of purchasing these items together. I've been informed there is nothing they are able/willing to do which leaves me stuck and very frustrated with their product and services. I hoped they would have been more understanding to keep their customers satisfied but I suppose it is more important to stick to a company policy than keep future customers.

I used to be able to count on getting classic apparel from this company, but over the past few years, the quality has gone down and the prices have increased. You can get the same item in other stores at half the price. And get some pretty models back on the pages!

Majority of my wardrobe was from them. I absolutely loved the style and quality. Within the last few years the quality has decreased and their final sale policy for online orders is absolutely ridiculous. You are taking a major risk by purchasing a product with a price that hasn't reduced that much, knowing that you will have to keep it and absolutely cannot return it. It's a gamble. I don't know whose idea it was to make it so all sales are final, especially online orders when you don't even know if the specific product will fit.

Be aware and do not buy Final Sales at Banana Republic. If you clothing won't fit ( you buy online and can't try on) or you change your mind the customer service will tell you that the only option you have is to sell it or donate it to Threat up, which is a form of Good Will. I will be donating my final sale to Good Will because it will take less stress. The jeans sizing at Banana is terrible and inaccurate, they are very big and long so you can never buy your regular size because there is always misfit. I will be shopping at J.Crew and Lululemon where they take final sales for store credit in the case of misfit