This company's clothes are trash now. The people that bought this company destroyed it. They ruined this legacy. Sell it to someone who will do better.

I have been a fan of this store for several years. Once the brick-and-mortar stores closed, I noticed that the clothing online was of lower quality. Last year, I decided to try them again and saw they were hit or miss, but I loved a few items. In January, I ordered two suits and returned one. I received confirmation that my return was received and waited patiently for the refund. After weeks, I emailed Customer Service and was advised that the refund was processing, and I was offered a discount for a future purchase. Thankfully, I did not fall for that. Now, my request for a status update is being ignored. After researching, I learned that several others have experienced this recently, and now the return policy says all sales are final. They don't answer calls or emails. Do yourself a favor and just pass. You have been warned.

They ripped me off too, so now, every morning before I start work, I sign their email (*******@nyandcompany.com) up for a TON of junk email! I also call their "customer service" number *******692, which they don't answer, even during regular business hours), and I blow a loud horn or whistle in the phone, or tell them what a crap company they are.

Join me! Let's drive this company crazy or out of business! The more the merrier.

After a very frustrating return experience with no refund in site, I am just learning what a messed up company this is. I wish I had never purchased anything from them. The original shipment took a long time, but that was nothing compared to my return. Emails bounced back, no customer service staff, voicemails unanswered. Now I come to find out that the parent company is actually going under. Be sure to dispute the charges with your credit card company before it is too late.

Read more about the collapse hear: https://www.yahoo.com/lifestyle/future-lord-taylor-york-co-*******.html

Been a month and still no refund! They confirmed a month ago that they have my returned items but I am still waiting for my $263 refund. I have emailed, called and chatted. They keep saying they are sorry for the inconvenience and wait 5-7 business days for an email that my refund has been started. Never get anything and still waiting on my money! I used to love this company but I will never purchase anything again! One unhappy customer.

Listen to the other reviewers. DO NOT BUY ANYTHING FROM HERE. Unfortunately, I discovered too late.

I've ordered from them in the past maybe 3 or 4 yrs ago and never had an issue. However, things have changed badly.

I'm starting to wonder if they are based in a foreign country because of their shady business practices. It's been 2 weeks and my $300+ worth of clothing has not been shipped; only a shipping label was created. They do not respond to emails or calls so don't waste your time.

It's a shame I had to do a chargeback with my credit card company. That is what I recommend the rest of you do if you have ordered something and have not received it within the 5-7 business days their site alleges.

I ordered off this company sadly before I read their terrible reviews. This company is not true to their word and will let u order just to cancel. I'm wondering if they even really have merchandise. Beware people this company is a total scam

1993 Wrk for NY&Company formaly know as Lerner. Shopped 20+ today I'm disappointed that its no longer what it was back in its glory. All but 1 piece of clothes was ok the rest of clothes were subpar. I purchase a bulk of Final sales based on past experience but now its not the same. Now I'm stuck with items I cant even exchange or get credit for. There no longer buy again.

I bought a dress in November that didn't arrive until January. I was charged 3 times for the dress. Once it arrived I was very displeased with the quality so I immediately returned it. The company emailed me on Jan 23rd confirming they received my return. It is now March 8th and I have not been reimbursed for the return nor can I reach anyone at customer service to give me an update. Will never be doing business with them again!

Was on phone for over 1hr 20mins and no one answered - all because shipping address was incorrect. They refused to help in correcting it and told me to go to the carrier after 5 days of waiting for package to ship. I was told by carrier that they NY& Co has the ability to change it so now I have to play a waiting game to see where package ends up!