I bought shoes less than 9 months ago and the sole on the left shoe became unglued. Everlane offered a $10 credit. Their products are marketed as well made but are garbage quality. See pic for yourself and hope this helps others.

Heard so much about Everlane. Expected a T-shirt I could buy forever. Instead, received two poor Crew Tees made in Vietnam, not USA. They claim it's USA cotton to justify the hype. Not one mention of this before ordering. Both shirts were poorly made and irregular. Unbelievable and the quality of fabric was not even good. Thinly woven. One collar was crooked and asymmetrical. The other had a side seam that twisted around the torso and ended up front. Neither of these appeared until they were washed. I figured just poor quality control l, but expected an easy exchange or return. The website said they will send a return label. Instead, they called it stretching and wanted me to submit pics for proof. The other option was to drive over an hour to their SF store. Deceptive again, so can't say one good thing about this company. Went to bottom of drawer and probably threw them out later.

I bought a hat through Everlane, and it was too big and scratchy. When I tried to return it, they subtracted the $4.95 shipping fee. They don't make that clear on their site. It's not worth shopping with them.

Customer service does not exist. Spent weeks waiting for an order I could not cancel that was supposed to arrive in time for Christmas. Ordered 2.5 weeks before Christmas. Website advertised it for Christmas. They never sent it and after 2 weeks I requested the current ad promotion which supposedly offers free expedited shipping" and they said I couldn't have it. This after 8 emails answered only by auto respond emails and a call to a local shop looking for help.

Not worth it. Fake "concern". This company is worse than Amazon who at least connects you to a person and tried to help.

False advertising!

I have used Everlane four or five times over the last couple of years. Delivery times to Scotland have been exceptionally good (5 days being the typical norm).
The quality of clothing has been solid, but not up there with the best (but then again, Everlane don't charge top prices).
Worthy of mention would be my Parka. I got it in the sale, and I consider it to be an absolute bargain when compared to other jackets that I own (all of which cost at least three times as much).

As with most companies they were great in the beginning however sold out and got greedy. Clothing is not what it used to be quality wise or ethics but women who obsess over the brand will claim everything is amazing… Listen to the honest reviews not overly gushy ones because they are written by people who just want to shop where their favorite influencer does! Except their favorite influencer doesn't actually love Everlane wither they just get paid to advertise. Sad…

They may be an environment friendly company and may have some good quality items. But no online chat, hence the worst customer service through email. The shipment of the weekender bag I've purchased months ago have been pushed 3 times so far. And when I ask about estimated shipment, the only response from customer service is: "sorry for the inconvenience. We can gladly cancel your order" ughhhh

I bought the 90s cheeky jean based on the reviews - everyone raves about them. They are very disappointing. There is a waist gap and the back pockets are much larger and lower down in reality so rather than making your peach look 'cheeky', it just looks frumpy - the photos on their site show them very differently to the reality. Living in Australia, they also took 4 weeks to arrive and then if I want to send them back I have to pay $25 OR pay to get them tailored so I can actually wear them.

I do not believe their reviews anymore. I cannot be the only person who had issues with fit, but the website would make it seem like that is the case. Either way, this is not a $190 pair of jeans - it's actually a $250 pair by the time someone else has tailored them!

Just beware of the 'amazing' reviews. I'm not at all convinced they are genuine.

First and last time ever purchasing from this company!

Would not extend first time promo to second purchase literally made within 20 minutes after first. Customer service condescendingly told me to go pound sand!

For a company that hypes transparency and fairness, they fall way short in action.

I placed an order for one item which was never delivered. I waited the 5-8 business days, but after seeing that the item was continuously "in transit" I contacted customer support. The only way I found to contact anyone is by text, most of which are automated. I was told to wait 10 days. After a total of 17 days, I contacted them again in which I was informed my item had been lost in shipping and the item was no longer available. I wish they would have told me sooner so that I was not just waiting for something that would never come. Now I'm waiting for a full refund. I would love to have received the item I ordered as I was expecting it to be a nice high quality piece. However, after this unpleasant experience, I do not trust to order from Everlane again. I hope others do not have a similar experience.