Here’s what buyers have asked with answers from Zulily staff and previous consumers.
194
questions answered
0%
answered within 1 day
Answer:
Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
By Allison J., over a year old
Answer:
I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
By darlene t., over a year old
Answer:
Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
By BJ H., over a year old
Question:
If I buy a pair of shoes or boots and they are not the correct size can I return or exchange them?
Answer:
Nope... no returns accept and good luck on getting a refund. Stay away from this site.
By Suz T., over a year old
Answer:
It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
By BJ H., over a year old
Answer:
Question:
Is Zulily sourcing from Bangladesh?
Answer:
Sorry I don't know the answer, but it could explain why everything is so cheap
By Dana C., over a year old
Answer:
Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
By Laura M., over a year old
Answer:
Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
By Amanda P., over a year old
Question:
I have a pair of Tom shoes for my granddougther, they are a little small, any way to change?
Answer:
If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
By Jon V., over a year old
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