Zulily
Questions & Answers

I've been ordering from them for years, I buy all my kids shoes from them. I ran into one or two problems over the years but they were very fast to fix it,. Zulily customer service is fantastic.The delivery process is slow that's true but once you get your goodies you forget about it. Lol
You have good reason to be afraid of a lot of these places but zulily is not one of them.

Keep in mind that Zulily offers several different brands of clothing and other products. Zulily will be good or bad based on how good or bad the brand is that you order. For me, it has been a gamble.
Sometimes the descriptions of the clothing have been lacking important information about the product (e.g. That something is see-through or translucent). Is that the fault of Zulily or the brand? Should Zulily be more careful about the brands it offers?
Once I did not receive an item and I was not fully reimbursed for the item.
And, yes, shipping is pretty slow sometimes, but I do not mind it and Zulily does not purport to offer fast shipping.

So, those would be my reasons why Zulily might get some negative reviews.

Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)

I have ordered several items from Zulily and I haven't had a problem. One of the items I ordered, took about a month to get to me, I felt that was a little long, but when I got the product, it was exactly what I ordered and didn't have a problem after that. Just check when the "ship out" date is prior to ordering, would be my only suggestion.

I couldn't believe how many bad reviews Zulily has received! I've been ordering from them for over 3 years. If there is a company you have never heard of on there, look it up and check them out. This past Easter I bought both my girls outfits off of there and they were beautiful with great prices!

Just be aware that you may have forgotten about your item by the time it arrives. Quality is not great - a lot comes from China and it shows. Returns are very difficult. Customer service is spotty. I've moved on to Amazon and am much happier shopping for brands i KNOW are good and can be easily returned.

I'm not sure, but I can tell you that everything I've ordered from them has been exactly as pictured and described. I'm not a fan of the random S&H, but if you can get past that they're fine.

I honestly can't say why Zulily gets so many bad reviews. I place orders with them at least weekly, and they are one of my absolute favorite online sites to shop. In over 4 years, I have yet to have had one single bad experience. I've had items arrived damaged or incorrect, and never once have I had a problem with Zulily making it right IMMEDIATELY. Seriously, this is a great company.

If you copy/paste a Zullily item into google search you can hunt down where that item is REALLY offered. Whay Zullily does is steal photos from real websites of THEIR merchandise then when someone orders something, they outsource the order to a sweatshop. This is one reason why it takes so long. Sometimes they cannot create anything passable and so you dont even get a terribly made copy. They know they will never return your money so it doesn't matter to them. I have two dresses that look nothing like what i purchased. I did the image search and found the real origins of the Zullily photos. Steer clear. Reviews that claim they've ordered from them for years and never had a problem, or that customer service, for them has been wonderful, are most likely propaganda from QVC/Zullily to confuse people.

Hi Clara,
Save your hard earned $$, trust me on this one. If Zuily spent half as much money as they do on marketing and put it into quality clothing, they'd be better off. On top of it all you must wait until they get enough orders before they even place your order. I'm sure they order cheap clothing from China. Then you wait up to 4 weeks for your items. I never place bad reviews, Zuilly was the first.