"BEWARE" My Son 16 year old Son spent $4,300 (He worked 2 summers to make that money) for wheels, springs and lugnuts, they sent the wrong color on one of the items and will not take it back but they will sell him the correct color item for full price and a discount for their mistake and take $9.00 off, "WHAT A JOKE THEY ARE" I talked to the sales person first then his Manager and then the owner, I told them it was not our mistake on the color, I have the whole conversation recorded and they also have the conversation recorded and said we did order red color not the blue color that they sent, once you get sent a order and it's wrong they will not make it right but they will sell you the correct one for full price. I highly recommend you buy somewhere else, I should have did my search looking for all the reviews online and not on their website then you will see what kind of business your dealing with, Like I said I talked to the salesmen to Manager and then to the Owner and they will still stick it to you even if your 16 years old.
Never buy from them,I bough something in 19 of november 2024,they never updated me as it where back order,2 months later they said it was on the way...I never received anything,they never give feed back,answering is long,they said that my part have been return to the seller for no reason...been 4 months and still waithing for a simple refund...have to give them 20 emails to get feedback.but it turn around nothing.waist of time.buy somewhere else for sure! There is ******* people where I work.there is ******* people advertise to NOT BUY FROM VIVIDRACING!
Vivid always follows up with Shipping info so your not guessing where is my Stuff When the parts show up its quality parts. But if there is a problem They stand behind what they Sell!
Thanks for helping keep my Hot Rod running
Cal
I received an email stating that po boxes are not shipped to, which is a problem because I live in a small town and we do not have mail delivered to the house. I changed the shipping address to a street address last week on the 21st and got a confirmation stating that the order was being processed. I still have not received the item.
We sincerely apologize for the PO box issue and delay, Kelly. Totally understand the frustration, especially with the address update confirmation. To investigate further and expedite shipping, can you send us a private message with your order number? Please send an email to Boss@Vividracing.com. We'll get this moving ASAP!
Do NOT order from them. They claim they shipped my item which should have been over 50 lbs. The shipment states package was only 7 lbs. and this was after we requested a refund then all the sudden we were supplied a tracking number weeks later. Never received package. Won't refund money. THIEVES!
Hello, we are sorry to hear of this, if your order did ship but was not received, a shipping claim would need to be filed so we can get in touch with the carrier. https://www.vividracing.com/shipping-damage-claim-form-i-112938.html
The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.
Hello, this is a warranty and the manufacturer did offer an alternative method. Our returns team did send follow ups with the recommendation but have received no response. While we apologize for the issue, we follow manufacturers warranties. More information can be found here. https://www.vividracing.com/terms-and-conditions-i-6.html
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!
Thank you again and will be back for more!
They charged my card for a product they didn't have then tell me they can't refund to card I need to take store credit or set up pay pal account just for them
Claim they don't have ability to send check what legitimate company doesn't have a checking account avoid at all cost
So I bought a set of titan 7 wheels for lamborghini gallardo put a set of new tires on them. The next size up front and back and car is lowered and install them. Go to back out my driveway no grade or bumps and the front tires rub like no other. So that's not going to work I take them off and call vivid. They give me the run around for a month so they don't have to buy them back. It's all my fault tire size wrong/lowered. OK I just take lose fine with that. 1 year later a guy buys them for his completely factory gallardo and puts his factory size tires back on wheels. Install and hits the road first turn he says it's rubbing so bad he went straight back home and took them off and wants a refund. So call vivid and titan and they just told me to get lost. So I wouldn't buy wheels from vivid racing
Hello, we cannot accept returns for wheels over a year go that were installed and driven on. This is pretty common in the industry for wheels that were installed, mounted and balanced, that a return could not be completed for buyers remorse, especially for wheels purchased a couple years ago.
Answer: They totally suck. O customer service at all. It's 2 months and I'm still waiting. Once I respond to cancel my order, all of a sudden they briefly wake up. Now they are back to no response. They give a bogus tracking number linked to no real shipper.
Answer: I absolutely wish I would have read this website before purchasing from them! LET THE BUYER BEWARE
Answer: I cancelled my order 3 days ago. They shipped the order to the wrong address, but despite being COMPLETELY out of my control, they refused to give me a refund until they got the order (that THEY themselves had NO idea of the location) until they got it back. The FedEx tracking info provided said they got the shipment back AND signed for it 3 days ago, but I still have no refund. Can't get through to Customer Service via chat, phone, or email. I'm filing a complaint with PayPal.
Answer: Hello, as stated, these were wheels that were mounted, balanced, driven and the order is 2 years old.
Answer: Vivid racing reversed the charges immediately, no issues!
Answer: I found a part for a project through Affirm and was able to order it without paying for everything up front... But just like Ive been seeing on reviews/issues, I might be their next victim
Answer: You can eventually get a customer service rep but they won't do anything. They lie.
Vivid Racing has a rating of 2.2 stars from 744 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 2nd among Car Racing sites.
We understand your frustration with the incorrect lug nut color and sincerely apologize for this error. We strive for 100% customer satisfaction and it's clear we fell short in this instance.
We understand that your son worked hard to earn the money for this purchase, and we regret any inconvenience this has caused.
To resolve this, we offered to provide the correct color lug nuts at our cost, to compensate for the error. We believe this is a fair and reasonable resolution. Installing the incorrect parts complicated the return process. We encourage customers to inspect parts upon arrival and contact us immediately if there are any discrepancies.