Think VacuumsReviews 41

Ordered parts to fix a TurboCat vacuum head. Using the model info from the original box, I placed an order. Order was a ok as far as delivery, but the two of the three parts do not fit this model. I initiated an RMA and the parts were delivered to them two weeks ago (according to USPS tracking). Nothing from them and no response either via the RMA process or email to them.

Worst company I've ever dealt with. Misrepresented EVERYTHING! Especially return policy. When the product arrived a month late I tried to return. They said sure, this is the procedure but you have to pay shipping. Did exactly as I was told and they refused the delivery. Ended up costing me over $100 to UPS because they lied

A representative advised me to order a specific outer bag for my vacuum. Turns out it was the wrong part. They now say this is my fault and want a restocking fee and shipping costs to return. After telling me this the lady hung up on me. I won't be dealing with Think Vacuums anymore. I should have read the BBB reviews first, they're pretty telling.

Wow! Never again!
I ordered $100 worth of filters only to find others selling the exact same product 30% Cheaper!
I looked at their website and it says "Price Match Guarantee!"
I emailed them and ask for the price match and here is their reply...Re :[# # ******* ##] Price match Guarantee2
Yahoo
/
Inbox

ThinkVac Support <*******@thinkvacuums.com>
To:

Cc:
*******@thinkvacuums.com

Sat, Jan 28 at 11:30 AM

It also say's to call in for price match before you order?

Show original message

To:
ThinkVac Support

Sat, Jan 28 at 1:40 PM

Not on the page I am reading. All it says is PRICE MATCH GUARANTEE | FREE SHIPPING ON ORDERS OVER $50*

Should I refuse shipment?

Show original message

I would not recommend this product. Purchased the central vac vacuum set and the quality is awful. I have had two vacuum heads and replaced the wand multiple times. The customer service rep I spoke to today was horrible. I will not order from them again.

I ordered HPB1 replacement vacuum bags. The bags were described online as "HPB1".

Unfortunately the product I received was not the same. The bag width was notably less, although it appears it will fit my vacuum unit but these are not the same bag or quality. I will not order again from Think Vacuum.

If you are researching Think Vacuums before making a purchase and have found this site, congratulations! You now have the opportunity to go elsewhere and save yourself the headache of wasting your money with this unreputable company. Look at the Better Business Bureau, the complaints, and their D+ rating. Look at the complaints on Facebook and Google. In my case, I spent over $1,000 on two sets of central vac attachment kits and both sets had defective parts in the first 90 days. Their response: "the part is not covered under warranty. Only 30 days. Sorry."

I ordered a Purvac Barracuda, supposedly one of the strongest units to run on 110V. The motor Spec shows 15 amps but the unit received motor plate says 12. X amps. There is no model and serial number on the unit but the motor specs match the Stingray model 2 levels down. I've tried 2 days to connect with these people. I had 1 voice message I returned twice but no return call or email. This unit is near as strong as my old. Sacammers.

I emailed asking if they had my parts I needed. They replied to call in. So I did. This was one of the worst customer service experiences I have had. I asked about the parts. The filter I was looking for said it was available on line but they said it was on backorder. Which is fine. Then I asked about the bags and he only asked if it had a round opening. I said yes. And i the asked for the part Number so I could look at it. He refused. I asked how big the opening was and he yelled at me that I was trying to just order for somewhere else and hung up on me after going back and forth trying to figure out what he was trying to sell me. My central vac company went out if business. Just looking for some options. Not helpful.

Ken took my $2500 order and send me the wrong color hose. I called and he said that the black head hose is the only color he has to sell but he lied to me over the phone when taking the order saying the hose is white. Had he told me the hose was black, I would have not ordered it. He hung up on me when I confronted his rude remarks as he was bulling me over the phone. He wants me, the customer, to pay for the shipping costs when sending back the black hose, even though he is the one that sent the wrong color item. He thinks he can just bully a woman (because he is a man) and get away with it. Wrong! You lie to me to make a sale and send me the wrong item, you pay for the shipping and have the carrier pick it up from my door. Another problem is that the Drainvac unit they sent me does not look the same as the one they advertise on their website. Again, is this company cheating me with a lower grade unit? Why was I not sent the same unit as their website advertises? I advise you to not do business with this company, they have 0 customer service and lie to you to take your money and when you call them to ask them to fix their own mess, they hang up on you and refuse to fix the problems they actually created in the first place. DON'T DO BUSINESS WITH THINKVACUUMS, THEY WILL SHIP YOU ITEMS YOU DID NOT AGREE TO BUY AND WILL NOT TAKE BACK UNLESS YOU PAY FOR THEIR NEGLIGENCE!

Ordered a new vacuum head in October '21, they said it would be delayed, no problem. When it wasn't coming they offered a different model for several hundred dollars more. I asked for a refund. Guess what? It has been nearly 3 months and even though I have called and emailed, nada. Don't trust these guys, Andrew F. The worker/messenger there hasn't been all that helpful either.

If you want to get screwed, use these guys. Ordered a replacement head for our vacuum in 2021 and they told us it would arrive in a few months. I get it, supply change issues, etc. Then they contact us in Jan/Feb and say "hey we can't get the head you want but for just $200+ more we can get you something else. I get it, stuff costs more, so i wasn't that upset. I asked for a refund of the first $265 or so spent and after a week asked again. Andrew was kind of a Richard about it and said it can take awhile to refund your payment for SOMETHING YOU NEVER RECIEVED, ok I get it, but 4 months to get reimbursed, nah, they are scammers. Don't waste your money. I emailed multiple times and left my cell number, but no calls or replies with the exception of wussy Andrew who said wait, give us more time..

We ordered a complete estate contractor kit with all the installation hardware. We decided to also upgrade to the "new and improved" $99.99 Vacaddy. The Vacaddy was for some reason not included in the original shipment. Fast forward to now 2 months, multiple calls, emails, and talking with them on the chat option of the website later and we still have not received a refund or the Vacaddy. So they basically stole $100 from us. Also you can have one delivered in 2 days from Amazon for $30 less.

Think Vacuums is not a trustworthy place to buy anything. They do not back up their merchandise.
My most recent purchase, a knockoff of a filter for a Beam Central Vacuum Model #189F was flimsy and not strong enough to allow the motor to have full power function. After spending $72.00 a flimsy piece of chunk, Ken would not let me explain the problem and hung up on me.

Bad bad company let's see how long it take to get a refund from other reviews I will probably have to fight for it

So it started out with a phone call on the Sunday after Christmas and to our surprise Ken answered. He took the time to guide us through the various hose options and to insure it would work he had us email him pictures. On Monday we spoke and confirmed it will work. A little pricey but it offers a 5yr warranty verses 1-2yr warranties. He did a great job for us (given he's from NY - LOL)!
PS Our review on this product will be submitted once we receive it.

Poor service, hard to return and customers need to pay freight for any return and exchange plus 10% restocking even if it is not your fault.
Don't buy from this site

I have been searching for a specific vacuum bag for my Central Vacuuming System on my Sea Ray boat. I finally connected with "Think Vacuums" sales consultant, Kenny L. Who went out of his way in searching to find the right bag. He could have given up in the search but he was persistent, found it... and had it quickly shipped to my home. Great perseverance and outstanding customer service! George