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SmallwoodsReviews 913

4.4

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From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
GILMER, TX, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 21st among Home Decor sites.

service
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This company responds to reviews on average within 3 days

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North Carolina
1 review
0 helpful votes
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Excellent customer service and quality
September 9, 2025

I received my order in a very timely manner and everything was packed well and they were beautiful pictures. Unfortunately, I made an error and one of them didn't get printed. I contacted Smallwoods. They helped me out, fixed my order, and shipped the remaining picture in my order very quickly. They're really beautiful pictures. I can't wait to get them on the wall!

Date of experience: September 9, 2025
North Carolina
1 review
0 helpful votes
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Smallwoods has great quality pictures.
September 9, 2025

My smallwoods came and I was impressed by the wood and picture quality. I did have one damaged with shipping and they were quick to help and replace the picture. Excellent customer service.

Date of experience: September 9, 2025
Missouri
1 review
0 helpful votes
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So very happy
September 8, 2025

I can't complain I was very happy with my picture I got my husband died July 22 2025 and this was such a wonderful picture thank you I cried when I seen it's just so beautiful

Date of experience: September 8, 2025
California
1 review
0 helpful votes
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Beautiful piece of work
September 8, 2025

Beautiful piece of work. This is actually my 3rd time ordering and every time I have ordered I have gotten so many compliments. These frames with the pictures are absolutely beautiful. If you thinking about ordering DO IT you won't be disappointed

Date of experience: September 8, 2025
Kentucky
1 review
0 helpful votes
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Excellent customer service
September 8, 2025

I have always received great products from Smallwoods. Customer service was needed my last order due to FedEx ruining my print. Smallwoods Customer Service was quick responding and very helpful. They shipped me a replacement quickly. Everyone was very nice and very helpful!

Date of experience: September 8, 2025
Illinois
1 review
0 helpful votes
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Shipping
September 8, 2025

I really love the products I get from you guys. I would have given 5 stars but I feel the packaging and boxing was a little off this time. Nothing was damaged but the frames were all just stacked on top of each other with a few band straps on them. That might have been good if one of them wasnt bigger than the others. I think bubble wrap or foam or something between them would have been better the 8 smaller pieces were just flopping around in the box. Like I said ther didn't get damaged this time but definitely could have from being poorly packaged.

Date of experience: September 8, 2025
Iowa
1 review
0 helpful votes
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Beautiful picture!
September 8, 2025

I used a photo off my iPhone 15 of my grand pup, a Siberian Husky, without any cropping or editing to it and it came out perfect. It is a Christmas gift for our son. I purchased a black framed 20x30 of just her face. He's going to love it! Actually have to say I am pretty proud of myself at being able to do that at age 65 without our son's help!

Date of experience: September 8, 2025
Texas
1 review
0 helpful votes
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Fast delivery, exactly the product I ordered and exactly what I wanted. Very happy

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Picture had creases..
September 8, 2025

3 out of the 4 I ordered look great. The 24 X 36 black and white picture had a few creases in it. Can I get it re done please

Date of experience: September 8, 2025
Texas
1 review
0 helpful votes
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Great product!
September 8, 2025

It was an easy ordering process! I got exactly what I wanted and shipping was quick!

Date of experience: September 8, 2025
Indiana
1 review
0 helpful votes
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Never received my picture
September 8, 2025

Never received my item! Was delivered to someone else's residence and not mine. Picture that was taken by FedEx is not my residence nor do I knows who it is!

Date of experience: September 8, 2025
Victoria B. — Smallwoods Rep
15 hours ago

Hi Monica! We are sorry to hear about your package. After the carrier has completed its investigation, our team will reach back out to you with the next steps. We appreciate your patience and look forward to speaking with you soon!

Iowa
1 review
0 helpful votes
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Always great quality
September 8, 2025

I've made multiple orders and they have always been great! My most recent order had a print that wasn't very clear so they reached out to me about it and I was able to select another before it was sent to print. That is great customer service and just further proves why I keep coming back!

Date of experience: September 8, 2025
Colorado
1 review
0 helpful votes
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I love my Smallwoods frames. Was ordering refills. It was my fault for somehow ordering one photo in the wrong size. I noticed within minutes of ordering. Reached out to customer service and never heard back at all. Unfortunately a waste of a print as I don't have the correct size frame. Was just trying to reach out and change print size before they got it printed and shipped.

Date of experience: September 8, 2025
Oklahoma
1 review
0 helpful votes
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Beautiful pictures
September 8, 2025

Beautiful pictures, the qulaity is very nice, although when printed, it turned out much darker than what was shown on the computer. Also the website has a lot of glitches, sometimes I was unable to select images, had trouble with images not loading and uploaded images not showing up. Having an option to go straight to the gallery on the main page would also be really helpful.

Date of experience: September 8, 2025
Kansas
1 review
0 helpful votes
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AMAZING🥹
September 8, 2025

Website is very easy to use! Was able to upload my photo no problem. I got the biggest size (44" x 22") & was worried about picture quality since I was blowing it up so large, but it still looks fantastic!

Date of experience: September 8, 2025
Michigan
1 review
0 helpful votes
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The first time I ordered I did not see there was an extra option for the plexiglass. So I had to reorder my picture. However, customer service was excellent. Just make sure to look at ALL options.

Date of experience: September 8, 2025
Washington
1 review
0 helpful votes
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Above and beyond customer service
September 8, 2025

I had two blurry photos and they reached out to correct the photos before printing. They worked with me to improve my prints, thank you.

Date of experience: September 8, 2025
Missouri
1 review
0 helpful votes
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Decent
September 8, 2025

Loved the website and everything was great. But one of the pictures is really blurry.

Date of experience: September 8, 2025
Arizona
1 review
0 helpful votes
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Amazing
September 8, 2025

Absolutely love my pictures and the customer service is outstanding. I love how fast they shipped I love how fast customer service responded to my emails. Thank you 😊 very happy customer

Date of experience: September 8, 2025
California
1 review
0 helpful votes
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Beautiful!
September 8, 2025

Such a great experience from start to finish. Finished product arrived undamaged and better quality than expected! Thank You!

Date of experience: September 8, 2025