I am extremely disappointed with Skrill's customer service. For the past 4 days, I have been trying to contact the company regarding a blocked account that prevents me from accessing my funds. I have sent multiple emails and attempted to call the provided contact numbers, but I have received no response whatsoever.
My funds remain inaccessible without any clear explanation, causing significant disruptions to my daily activities. The lack of communication and support from Skrill raises serious concerns about the professionalism of this company.
I intend to escalate this matter to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) in the UK, as well as the European Consumer Centre (ECC), as I see no other way to resolve this issue.
I strongly advise against using Skrill's services. If you are looking for a reliable financial partner, look elsewhere.
Too many fees. This is what happened. I withdrew 9750 AED and received only 9050 AED. 700AED (200USD) is gone. Is this a scam or not? Can you believe you just lose 200 usd to send money to your own bank?
Today is 30 days since they - Skrill.com - block my account. Any answer, any answer at my emails, tickets.
There are a sure way to lose your money.
They restricted my account.
I try to contact, via tickket on their site.
They disapear.
No answer.
No call number.
They are gost and stole.
They doesn't answer at any mesages, they can't be reached. They blocced my skrill account. Any try to unrestricted any try to get an answer is a lase of time
I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill.
After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction.
This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable.
This lack of communication and unclear demands for personal information should raise red flags.
This payment platform is extremely unsatisfactory. Once you deposit money into your newly created account, it becomes impossible to use or withdraw the funds because they never verify your account. On top of that, you are required to pay a monthly fee of 5 euro for simply having an account, even if you do not use it. To add to the frustration, they continuously send emails every month to remind you about deducting 5 euro from your account. It is disheartening to see your money go to waste. If possible, it is highly recommended to avoid this platform.
They scam you with a lot of hidden fees for every transaction. They also charge you $5 for every month of inactivity.
None of this is clearly mentioned on sign up or when you add your bank.
Additionally I couldn't even compete 1 steam transaction for which I had signed up in the first place.
So I added $20, couldn't compete transaction and now deleted my account with $0.1 in the account. Rest of the money was used up in transactions that didn't even go through and I can't withdraw the remaining $0.1 cause there is withdrawing fees.
Piece of $#*! useless website.
I deposited money on this site and now for a long time I have tried several times to transfer the money from Skrill to my account, but they They are keeping it closed and preventing me from sending my money to my bank! I went to my bank and they tried with me for an hour to deposit the money into my account but even they didn't succeed. I even called the customer service skills number, but I was not able to make a call. Number: 1 (855) 719-
2087!
They stole my money. They use the verification process in order to scam people. They needed my ID but won't recognize it. Then, I tried contacting the support and all of a sudden, my account was locked and my $200 vanished.
I had a terrible experience with this company. I deposited my money and was then told that I needed to verify my identity. However, my verification was denied and I have been unable to withdraw my money since then. To make matters worse, $100 was taken from my bank account but the app only shows $50. I strongly advise against depositing any money into this app as it seems to be a fraudulent operation.
Answer: Their problems are many: 1. They are scam artists. 2. If you try and email them and you do not have an account with them, you'll get an email saying "We don't know you" and force you to open an account with information you don't want them to have. 3. Their main office is in England! Yeah good luck with the time change on getting anyone live. I could not find a working phone number in the US to reach them. Scam, scam, SCAM! Stay away!
Skrill has a rating of 1.4 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Skrill most frequently mention customer service, bank account and credit card. Skrill ranks 184th among Payment Processing sites.