Shopee Malaysia

I am dissatisfied with the recent experience I had with the service in Damansara delivery hub. I visited the hub to collect my package, only to be informed that self-collection is not allowed and that I must wait for the delivery instead. The staff didn't even help to check for the parcel which is clearly indicated has arrived at the hub.

This lack of a pick-up option is highly inconvenient, as it significantly delays the process and contradicts the flexibility I expected from Shopee Express services. Many courier companies offer pick-up as a standard option, and the absence of this service puts customers at a disadvantage.

I kindly request that Shopee Express addresses this issue and consider implementing a more customer-friendly approach by providing a self-collection service. Such an option would be beneficial for individuals who prefer to pick up their parcels at their convenience rather than waiting for delivery.

Notification nk bayar ke kedai pada 5hb jadi 4hb tunggu sampai malam barang masih tak sampai.check tracking 1hb je ada update terkini tiada.butang tambahan jaminan masa tiada.bila dah refund di cancelnya kata salah yang refund..

My wife was short changed on an order. My wife paid for 10 but was delivered only one. Seller response has been very slow and admitted to being 'only human'! Are there monkey sellers/workers within Shopee?! Buck up shopee or wind down! Stop the rot & cheat!

Order has been completed on 29/3/24, shopee stated money to release to seller wallet by 14/4/24, until 16/4 they still not release the money, and just give an excuse said unusual activity without any detail or proper explanation to seller.

Recently bought a pants & it was a total disaster material. Can't wear at all coz is exactly like netting. Spoke to seller & seller ignored.
Raised refund & shopee rejected saying that refund based on quality can't be approved. Meaning? Seller can sell any non quality item or rubbish? So what's the point we buy from online for high price item?
Meaning seller can post up luxury item at high price item for a rubbish which cost only Rm1?

I demand for a fair response as buyer.
When I did the review in seller shop for that particular item, my review being blocked my shopee.

So so disappointed with Shopee.

Suddenly being rejected from purchasing from Shopee due to unusual activities?! Did I manage to buy things without paying my dear Shopee? Or due to I manage to utilise most of your free shipping and discount vouchers? Aren't you giving out and expect we can use it? I can ask my dad or my husband to login using their Shopee account and grab all the vouchers and utilise it also right? Does it means this is the unusual activities? If yes can't you just set a rule 1 family only 1 person can have one Shopee account? Lousy and funny to the max!

I have raise a refund request and return iem in range and they can just cancel the refund request without checking. Once request check back they will mentioned to take time check and then let Supplier (DJI Malaysia) inform you that you pass 15 days and only can do repair.
Shoppee won't protect you even already reported Supplier close the refund request without reason with proof. Good luck to those that doing refund.

And their shipment guarantee is a sham. Even when seller missed the guarantee shipping guideline (SOP), a refund/cancellation from customer is rejected. What is the point of "Shipment guarantees"?

Just shop with lazada, in my opinion it's not without fault, but at least shipping is fast there and they seems to understand what customer satisfaction is more than shoppee which probably should have their tagline be "Seller satisfaction".

Drivers most of the time are using proxy, means they may not be the real person register in the system

Shoppe food team is quite bias in resolving complain about driver.

Rider are not properly train, some of them with no food box and rude

Food been stolen, eaten … you can READ food review in their apps. Alot of them are complaining but they take little action in this.

I have to lodge police report due to the disturbance and shoppee refuse to provide refund.

No more using the shoppe app. Horrible.

Lazxxa is way better and more proffesional.

Seller delivered a fake and defective tv. Shopee 'claim agent' quickly responded by asking me to return the goods and will assist me to make a refund... ALL LIP SERVICE.
After chasing them for a few weeks, they replied that my request for a refund has been rejected. The seller is to send back to me, all the $#*! stuffs and the case is classified 'closed'. The chat line was discontinued. I've lost my right to contest the decision.
Typical modus operandi of scammers. Consumer affairs and legal authorities should seriously investigate these e-commerce rogues and stop them from taking in more victims