4 reviews for Shopee Malaysia are not recommended
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Malaysia
1 review
1 helpful vote

Unfair Trade Practice (Shopee made our habits, then our habits make us)
February 25, 2023

As shopee user, I have evolved from using just shopee food, to purchasing grocery, top up, participated in the so called shopee prize games. I would say the marketing team did well to engage user with cashback vouchers and games, etc. This is just historical. Since July 2022, shopee removed stack voucher and reduced discount entitled with "free" shipping voucher for buyer, and more demanding to seller, making things in Shopee market more expensive, plus mandatory shipping fees, often much higher than real shop. Only in the case that seller making promotion, it is worth to buy, by paying shipping fees or premium to Shopee. This is just one aspect, the horrible side is that Shopee practice unfair trade, making misleading statements, leaving out important information about the promotion mechanise, and cashback voucher.

At the same time, the "relavent team" behaving aggressively in suspending accounts with reason claimed as community rules, on whoever manage to save more with major cashback vouchers. This big cashback voucher often required users to click at 0.01 second to checkout, and yet, what follow is not the pleasure of shopping but horrible harassment from Shopee team suspending the account. We can see the id quoted as linked can be just anyone that around us, similar to the olden rules of execution of nine relations 誅九族 zhu jiuzu.

Common tricks from Shopee team in suspend account followed by requesting IC, bank statement, utilities bills etc, which are P&C, not related to shopping, but forcing users to comply, as we have the shopee pay with money and cashback coins. One if accumulated with a lot of cashback coins is almost certain to get suspended after a payday sales. The moral is to buy at normal time, pay full shipping fees, not utilising the cashback voucher, just to have the convenient of online shopping, while none of this contribute positively to buyers, because the shipping fees can be unreasonable high for local or even same town.

In shopee farm game, a typical mobile top up worth RM5, shown as required 5.4 days, actually required water drops of >4000 stage 1 + >9000 stage 2, one can calculate 3:36 minute per water drop, how much time is needed? Minus friend's help and bonus, it takes more than a week of consistent effort, not counting the very low success rate in grabbing the limited seed at 12 midnight/noon. The harvested voucher just vanished, when the account is suspended, Shopee will not refund even if the recovering process exceeded the voucher valid time.

Shall we waste our time? Shopee has succeeded in it marketing, first made our habits, then our habits make us.

Tip for consumers:

buy from shop, can be tested.

Products used:

Digital product, like fake SD card, fake pendrive, fake charging cable, all cannot get refund

Date of experience: February 25, 2023
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