I have messaged almost everyone looking in my area and no response and also it's been three months. This is my last month that I'll be using this service. Only one person responded to me and said she'll get back to me and never did. I have better chances on Craigslist
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
Great results 3 years ago to find tenants/roommates. Lately we don't even get a real match, all of them are miles away and not even within our preferences, and our preferences are wide. We have a 4 bedroom house with 1 of the other 3 rooms available for rent usually twice a year. This last time trying the website we decide not to pay subscription anymore because the last two years we didn't get any potential roommate to even look at the place, so it was a waste of money. Attached is an screenshot of today visit to the website, we are looking to rent a room in our house in Kent WA, the closest "match" is looking like 10 miles away from us.
Hello,
It's unfortunate that you aren't having much luck on the site. As a bulletin board service it will always depend on what area users are looking to live in, and the preferences they have chosen to match with other users. Hopefully you will be able to find a renter soon.
We appreciate your comments and they will be taken into consideration for future site improvements.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.
If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
It's unfortunate that you did not have a good experience on the site. Roommates.com website is not a scam. The site is a bulletin board service so it is up to each individual on whether they would like to respond to your messages or not. You can send messages for free but you do have to pay for a membership to open and read incoming messages.
In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephone communication. Instead, we prioritize email communication for Customer Support purposes; this enables us to review and analyze your issues and concerns more comprehensively, leading to quicker response times and a consistently high level of service.
If you need to get in touch with our Support Team, you can do so at any time through our Contact Us! Page. Please be sure to contact us with the email address used in your Roommates.com account; that enables us to locate your account immediately and confirm your ownership so we can help with any issues as quickly and efficiently as possible.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
Despite the negative reviews, I signed up for this site, thinking my luck would be better. Nope. Scammers paradise. I'd get a "perfect match" notification, only to find the profile gone by the time I clicked on the message. Don't bother with this site. I never thought I would say this, but Craigslist is a dream compared to this site. Their "pay to play" model is just plain dumb considering all the scammers on the site.
Roommates.com: No need to post your canned response about the site being a bulletin board in which people post for roommates, etc. We get it. Site still sucks.
Hello,
It's unfortunate that the site didn't work out for you. We do appreciate the feedback and it will be taken into consideration for future site improvements.
Roommates.com Support
I'm a new member and I have already been reached out to by scammers within 24 hours of being on the site. I have found one real person but aside from that it has not been a positive or productive outcome. The scammers also get aggressive.
Hello,
Roommates.com is a bulletin board service so there will be all kinds on the site, but we do provide a Report and Block button on every profile and in the message center to assist in bringing accounts to light for customer service to remove and to keep yourself and other safe on the site.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!
Hello,
I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.
If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.
If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.
Roommates.com Support
Diana has rooms for rent bur, I would NEVER EVER recommend her! She keeps your deposits at the end of your lease! She will make up excuses just to not pay it back. She lives off her rent money! She's very controlling, will get up in your business and go through your room. She has rules on how to share the bathrooms and kitchen. It's common sense! If you choose to use her, don't say you weren't warned.
Answer: Yeah, if you are looking for crazy drunk high on drugs kind of people and it doesn't matter if you are male or female, after a couple of weeks, if that, they also get this crazy idea that they own you and can control your every thought move and somehow make themselves believe they are not renting a room, but using the web site to find a wife or husband type without the vows! This is not just based on one incident, but an average of 8 years of using the site on both sides. First I was renting rooms and the same applies and then I needed to rent a room which the same description applies. But understand, it is an web site for others to use. The users are the problem, not the site. It is amazing what I have experienced with all of what I said. I would think of another solution if I were you unless you want to learn as I did and I don't think it is a good idea. I would not write this if I did not know it all to well to be 1000% TRUE! I do not understand what these type of people are doing? Maybe they are a little to lonely or because you are renting a room or you need to rent a room that you do not have your own life and therefore they can take advantage of your sanity. I'm not sure, but I sure have had enough of these people for the past eight years that I have moved on to other roommate sites. Guess What? The same thing! Sorry, wish I could give a thumbs up, but No Can Do! Good luck
Answer: Please contact our customer support team at support@roommates.com for assistance with your account.
Answer: Hello, We are an online bulletin board service. Please go to roommates.com website to fill out a profile to see who matches your preferences. Roommates.com Support
Answer: Hello, Sorry you are having a hard time uploading your photos. Please go to https://help.roommates.com/article/31-upload-edit-photos for step-by-step instructions on how to upload your photos. If you still have trouble getting them to post, please contact our customer service at support@roommates.com and they will be happy to assist you. Roommates.com Support
Answer: Identity verification is $2.99 and is helpful for other members to know you are legitimate, but it is not required to use the site. If you have additional questions don't hesitate to contact us at support@roommates.com. Roommates.com Support
Answer: Hello, The ID verification is optional. You can verify your email, phone number, facebook, and identity. Other members are able to see what you have verified and some members feel more comfortable with members that have verified their identity, but again the verifications are option except for your email. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support
Answer: Hello, Please check your preferences to make sure your age limit for who you want to room with is correct. Also, if a member chooses the option of 'I prefer not to say' when it asks their age then it could still match them with you on your other preferences. If you need further assistance with this please contact us at support@roommates.com and we will be happy to help you with your account. Roommates.com Support
Answer: Hello, If your account has been inactive for more than 30 days it will deactivate. You can choose to HIde your profile and make sure you login every 30 days to keep it active if you would like. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support
Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.
Hello,
It's unfortunate that you did not get as many responses as you would like using the site. Roommates.com is a bulletin board service so we cannot guarantee users will contact you. Responses can vary depending on pricing, location, and the preferences you set.
We wish you the best with your roommate search.
Roommates.com Support Team