Roommates.com

How would you rate Roommates.com?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Pablo V.
Unfollow Pablo V.
Send Message
Share Review
Report Review

Seems like scam
January 20, 2025

I have messaged almost everyone looking in my area and no response and also it's been three months. This is my last month that I'll be using this service. Only one person responded to me and said she'll get back to me and never did. I have better chances on Craigslist

Date of experience: January 20, 2025
Customer-Support -. Roommates.com Rep
2 months ago

Hello,

It's unfortunate that you did not get as many responses as you would like using the site. Roommates.com is a bulletin board service so we cannot guarantee users will contact you. Responses can vary depending on pricing, location, and the preferences you set.

We wish you the best with your roommate search.

Roommates.com Support Team

Pennsylvania
1 review
0 helpful votes
Follow Nina E.
Unfollow Nina E.
Send Message
Share Review
Report Review

Frustrated
March 18, 2024

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Date of experience: March 16, 2024
California
1 review
2 helpful votes
Follow Jessica L.
Unfollow Jessica L.
Send Message
Share Review
Report Review

Great results 3 years ago to find tenants/roommates. Lately we don't even get a real match, all of them are miles away and not even within our preferences, and our preferences are wide. We have a 4 bedroom house with 1 of the other 3 rooms available for rent usually twice a year. This last time trying the website we decide not to pay subscription anymore because the last two years we didn't get any potential roommate to even look at the place, so it was a waste of money. Attached is an screenshot of today visit to the website, we are looking to rent a room in our house in Kent WA, the closest "match" is looking like 10 miles away from us.

Date of experience: December 4, 2022
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you aren't having much luck on the site. As a bulletin board service it will always depend on what area users are looking to live in, and the preferences they have chosen to match with other users. Hopefully you will be able to find a renter soon.

We appreciate your comments and they will be taken into consideration for future site improvements.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Texas
1 review
0 helpful votes
Follow Frank M.
Unfollow Frank M.
Send Message
Share Review
Report Review

Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.

Date of experience: May 30, 2023
Kentucky
1 review
0 helpful votes
Follow Paul E.
Unfollow Paul E.
Send Message
Share Review
Report Review

If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.

Date of experience: June 16, 2023
Nevada
1 review
0 helpful votes
Follow Mashwe H.
Unfollow Mashwe H.
Send Message
Share Review
Report Review

It's a HUGE scam
July 22, 2024

I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you

Date of experience: July 22, 2024
Customer-Support -. Roommates.com Rep
9 months ago

It's unfortunate that you did not have a good experience on the site. Roommates.com website is not a scam. The site is a bulletin board service so it is up to each individual on whether they would like to respond to your messages or not. You can send messages for free but you do have to pay for a membership to open and read incoming messages.

In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephone communication. Instead, we prioritize email communication for Customer Support purposes; this enables us to review and analyze your issues and concerns more comprehensively, leading to quicker response times and a consistently high level of service.

If you need to get in touch with our Support Team, you can do so at any time through our Contact Us! Page. Please be sure to contact us with the email address used in your Roommates.com account; that enables us to locate your account immediately and confirm your ownership so we can help with any issues as quickly and efficiently as possible.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

California
1 review
6 helpful votes
Follow Marie K.
Unfollow Marie K.
Send Message
Share Review
Report Review

Don't Waste Your Time
December 13, 2022

Despite the negative reviews, I signed up for this site, thinking my luck would be better. Nope. Scammers paradise. I'd get a "perfect match" notification, only to find the profile gone by the time I clicked on the message. Don't bother with this site. I never thought I would say this, but Craigslist is a dream compared to this site. Their "pay to play" model is just plain dumb considering all the scammers on the site.

Roommates.com: No need to post your canned response about the site being a bulletin board in which people post for roommates, etc. We get it. Site still sucks.

Date of experience: December 13, 2022
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that the site didn't work out for you. We do appreciate the feedback and it will be taken into consideration for future site improvements.

Roommates.com Support

Rhode Island
1 review
2 helpful votes
Follow Jared C.
Unfollow Jared C.
Send Message
Share Review
Report Review

Please be careful
October 8, 2022

I'm a new member and I have already been reached out to by scammers within 24 hours of being on the site. I have found one real person but aside from that it has not been a positive or productive outcome. The scammers also get aggressive.

Date of experience: October 8, 2022
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com is a bulletin board service so there will be all kinds on the site, but we do provide a Report and Block button on every profile and in the message center to assist in bringing accounts to light for customer service to remove and to keep yourself and other safe on the site.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Florida
1 review
1 helpful vote
Follow Pam G.
Unfollow Pam G.
Send Message
Share Review
Report Review

This company is a scam!
December 10, 2023

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Date of experience: December 10, 2023
Customer-Support -. Roommates.com Rep
over a year old

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

New York
1 review
3 helpful votes
Follow Rhonda G.
Unfollow Rhonda G.
Send Message
Share Review
Report Review

Diana has rooms for rent bur, I would NEVER EVER recommend her! She keeps your deposits at the end of your lease! She will make up excuses just to not pay it back. She lives off her rent money! She's very controlling, will get up in your business and go through your room. She has rules on how to share the bathrooms and kitchen. It's common sense! If you choose to use her, don't say you weren't warned.

Date of experience: July 26, 2023

Overview

Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.

service
55
value
55
shipping
17
returns
24
quality
44
This company responds to reviews on average within 0 days