FlatMates.com.au

How would you rate FlatMates.com.au?
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Australia
1 review
1 helpful vote
Follow Paul M.
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They put the 'gay rainbow' on their site logo where I told them it's offensive to my religious belief where had my account banned! I would not recommend this website cause they welcome gays, not people of religion. Flatmates.com.au does not support free speech and is run by a hate group!

Date of experience: March 4, 2020
Australia
1 review
0 helpful votes
Follow Roustam A.
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I've tried posting a rent for house help ad. The process was pain. They accused me of exploitation because in their view the job did not pay as well as cleaning job. In my view, people can at their free will choose either the conditions I offer or a cleaning job. I am not exploiting anyone as long as I pay above minimum wage whether this is money or rent.
I have tried to explain to them why my job is more attractive than a cleaning job, but they just blocked me. Other people in other reviews also mentioned that they block everyone who politely disagrees with them.
Looking at the overall score of this company it seems like they are indeed hopeless.

Date of experience: March 19, 2024
Australia
1 review
2 helpful votes
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Disgusted
October 25, 2021

Absolutely appalled with administration from this website, it is run by children no consideration or regards to the well-being of patrons using the website, I've heard of countless cases of fraud and identity theft… very dodgy website full of suspicious people.
Never using again…

Date of experience: October 25, 2021
Australia
1 review
4 helpful votes
Follow M H.
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I would give zero stars if possible. They have absolutely no respect for customers who do not pay for premium membership. They deactivated my ad a few days after I posted it online, without even notifying me at all. I was shocked to find that out because I got good response from Gumtree and Facebook but nothing from this website. Also they use bots aka fake profiles to trick you into buying premium membership. This company should be reported asap

Date of experience: February 15, 2018
Australia
1 review
2 helpful votes
Follow Rob K.
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Avoid at all costs, before you get burnt & are a victim of website fraud & scamming there are multiple other avenues or finding a room or renting one out.
Local adverts, marketplace, gumtree & so on.
Just stay away from Flatmates.com.au

Date of experience: August 28, 2021
Australia
2 reviews
3 helpful votes
Follow Christine C.
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Could not recommend this website! Have sent numerous messages - two replies!
People have made appointments but do not keep! I guess there is quite a large part of the human racethat is the height of all rudeness!

Date of experience: November 7, 2017
Australia
3 reviews
13 helpful votes
Follow Summyia I.
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Looking for a tenant to rent a room and placed an advert on the site.
Firstly the newer profiles you cant contact if you dont have a paid account.
Once you do go with the paid service it is of no help.
Not much response, contact details are not correct always and more over not alot of new profiles. Keep seeing same people time and again.
If they claim to have alot of users on the site they can also offer guarantees that you will find a tenant from there site otherwise will get your money back
Honestly i got a better response from gum tree and facebook than this site. Waste of time and money and no reuslts.
I am finishing 1 month and now the next month will start on there extend policy but it is of no use if you dont have any proper matches. Get your act right flatmate.com.au

Date of experience: May 27, 2015
Aaron W. FlatMates.com.au Rep
over a year old

Hi Summyia,

We are very disappointed to hear about your experience on Flatmates.com.au and we hope you find a suitable flatmate very soon.

From reviewing your listings, we understand you are looking for a very specific person to move into your home. Understandably, because of this, your search may take a little longer than average.

All of our members must verify their contact details when joining Flatmates.com.au. If you happen to encounter someone with out of date details, please use the Report Listing link to alert our moderation team.

Flatmates.com.au are proud to be Australia's largest share accommodation website. Our site facilitates over 250,000 introductions each month, so we are confident you’ll find someone with us.

Our team are always happy to assist with your search and you are more than welcome to contact us at any time.

All the best with your search,

Flatmates.com.au Team

Australia
1 review
2 helpful votes
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Ripped off
April 10, 2022

Please don't use this service. I gave my flatmate bond and rent in advance which she refused to return claiming I left my room dirty after vacuuming and cleaning. Also I couldn't use stove as she was so particular about cleaning. Nicole Lusk in Bendigo Please don't go there.

Date of experience: April 10, 2022
Australia
1 review
0 helpful votes
Follow Nguyen N.
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I was placing an ad to rent out a room in my place. Flatmates withholds all messages from potential customers unless we upgrade our account and pay them more money(especially for Early Bird). After upgrading my account, over half of the customers who contacted me were no longer interested. I do not feel that upgrading my account is anywhere near worth the money. You feel like you are selling your product at a loss if you even want a sale, and there are other websites out there that are cheaper and easier to use.

Flatmates will incorrect publish your information unless you have typed it out yourself. Do not use any of their templates. For example, 'all bills included' gets shown to the public as 'internet bill included'. Flatmates even tried to argue back saying that 'internet bill included' does not imply that other bills are not included. How is the potential customer supposed to interpret that when reading it?

On several occasions I have tried to contact Flatmates to ask for additional questions and clarifications. The responses have always been hopeless and do not actually answer any of my questions. I do not know how useful the website is for tenants looking for a room, but I have to post what my experiences have been like trying to use the website to find a tenant.

Date of experience: October 10, 2023
Australia
1 review
0 helpful votes
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MONEY STOLEN
August 5, 2023

DO NOT TRUST MEMBER TERESE. English is my second language and when I attended an inspection at one of the 13 properties Terese is advertising, she stole money out of my account. I did not understand what she was doing till the money had been removed out of my account. Do not be fooled by this person.
This has been reported to Police and Flatmates.com (hope they remove you off this site)

Date of experience: August 5, 2023

Overview

FlatMates.com.au has a rating of 1.3 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. FlatMates.com.au ranks 7th among Roommate sites.

service
5
value
5
shipping
2
returns
3
quality
3