Rent The Runway

I recently decided to give Rent the Runway another try after a poor experience nearly three years ago. Unfortunately, it seems that not much has improved since then. I find their practices to be quite misleading, particularly when it comes to the availability of items. It's frustrating to be able to "heart" items that aren't actually available for months, creating unrealistic expectations.

The customer support experience hasn't been much better. Despite providing detailed information up front to Jessica, I was asked to share answers to questions that I had just shared specific links of what I wanted, which suggests a lack of effective training. This is both inefficient and exasperating.

Moreover, Rent the Runway appears to prioritize getting customers in the door rather than being transparent about item availability. The focus seems to be on offering refunds rather than addressing the root issues, which does little to rebuild trust or improve customer satisfaction. A more honest and upfront approach would be greatly appreciated.

The concept of rent the runway is great, but the company itself is not interested in customer satisfaction or in being an honest, fair company. They send pretty old, worn clothes that often smell bad and it's incredibly difficult to get refunds or help from customer service. If you purchase an item from them you will likely regret it. You have such a short window to return the item you basically have to send it back the same day and there are fees associated with returns. It's just an all around dishonest company that doesn't care about stealing money from people. I'd stay far, far away. I honestly can't wait to see this company go under, it is run by bad people.

Really disappointed with Rent the Runway. I was overcharged for my membership and CX were not very helpful.
I also ordered lots of items and they come very used (several pieces had holes in them, one piece smelled as though it had not been washed)
Have cancelled my membership and joined a different rental service!

I ordered a wrap dress to wear for my birthday dinner. Came in damage. Chat with cust. Serv. And was denied credit as it I didn't called within 48 hrs. My order was sent way ahead of my event and I didn't put the dress on with I was ready for dinner and found out the hooks for the wrap dress were missing. This is a total scam company. It's not my 1st time having issues with them. Horrible customer service. I'll never order anything from them again. I'll call my bank and stop payment.

Found out we have been paying for this for over a year. We used it once. Profit driven to the max. Never a follow up email or phone call to inform us about this being active and unused. A fool and his money are soon parted. I'm a fool for signing up and a fool for trusting this company to look out for their clientele. Make it easy on yourself and go to a store or an online company that updates your regularly on your usage/ pauses your account if not being used. Integrity is hard to find in the corporate world.

Clothes arrived with a pungent stale, dirty smell. The clothes appeared dingy although my opinion may have been influenced by the smell. I noticed when completing the review "bad odor" was a choice. They would not refund my membership cost even though I returned the clothes within 24 hours, they terminated the chat and would not pick up with subsequent attempts.

I rented some earrings which I returned. They are alleging I didn't return, but I have no way to prove it. They were $400. Now my credit card was automatically charged. I am so upset because I should have kept them if I was being charged! I won't be using them again!

I cancelled my recurring shipments because the odor of some of the clothes was disgusting.
I sent in my last shipment and they said a dress was missing. It is not. I didn't even wear it because it didn't fit. So now I'm charged $200 for a dress I never wore and it feels like it's their last effort to squeeze more money out of me. They asked for the tracking number. It's their own shipping label! And it was shipped with items that they received!

This company is gross.