Rent The Runway
Questions & Answers
Here’s what buyers have asked with answers from Rent The Runway staff and previous consumers.
4
questions answered
0%
answered within 1 day
Answer:
I am going through this now. You would think that they would stop using UPS with customers having the same issue. It is clear that UPS is not scanning the items when they get them.
By Elizabeth N., over a year old
Answer:
I signed up for unlimited membership on a Saturday made my selections - the website showed it'll be delivered by Tuesday 8 PM - didn't get here for almost a week! What's the point of getting unlimited when they purposely hold items and don't notify the customers when the items are not up to par or available the when you're told it will be. Membership is not worth it - I called customer service - on Wednesday to ensure my dresses got here Thursday - she assured me they will get there --- NOPE! LIES! I had to return the dresses same day it was delivered because they came too late!
By Sarah K., over a year old
Answer:
You are only charged the rental price when you click submit. They only charge you if you don't return the dress.
By Felicity V., over a year old
Question:
How much does it cost to send a dress back if you don't like it and have a new one overnighted?
Answer:
When I tried to get something overnighted, it wasn't even an option for me. I expect it highly depends on your location. I believe the price listed was about $30
By Greta Z., over a year old
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