Pawrade has a rating of 3.5 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Pawrade ranks 35th among Pets sites.
We started looking for a ShihTzu pup recently. We were almost scammed by someone and then found Pawrade. I loved that you could browse through pics and mark the ones you were interested in and go back later and look again. Once we decided to go ahead with the adoption, it was so easy. Pawrade associates kept me updated on every part of the process and were always available for any of my questions/concerns. I would not hesitate to use this company again when we decide to get our little Bogey a sister.
Best customer service ever. I'm very happy to found this company. I'm very grateful for all the process and when I got my puppy. Thanks again.
Jose, thank you so much for sharing your experience and kind words. It means a lot to know we could make your journey to welcoming your new puppy smooth and joyful. We're excited to be part of this special time with you!
We got our little pug puppy through Pawrade and we were very impressed with the entire process. There were no surprises along the way as to the contract, the cost, the responsibility on both sides and info on the puppy we wanted. We were kept in the loop on everything right up to a phone call today, five days after getting our little guy, to ask how we all are doing. We've never gotten a puppy from another state before, but it's all good and I highly recommend Pawrade!
Thank you, Pam, for sharing such a wonderful account of your experience with your new pug puppy. We're delighted to hear that you appreciated the clarity and care throughout the process, and we truly value your recommendation. Wishing you many joyful moments with your little companion!
I had an amazing experience with Pawrade! From the moment I reached out with questions, their team was incredibly responsive, knowledgeable, and genuinely caring. They took the time to answer every question I had and made the entire process smooth and stress-free. You can really tell they care about their puppies and their customers. I felt supported every step of the way and couldn't be happier with my new furry family member. Highly recommend them to anyone looking for a puppy!
Thank you so much for your kind words, Amber! We're delighted to hear your experience was enjoyable and that you're so happy with your new furry family member. We truly appreciate your trust and look forward to staying connected!
My experience was great from the first phone call to the day my puppy was delivered. My puppy was perfect.
Thank you so much, Thomas, for sharing your wonderful experience! We’re delighted your puppy arrived perfectly and that every step felt seamless. Your kind words mean the world to us and truly motivate our team.
My Experience with Pawrade went GREAT! They are very through and make sure the BEST interest of the Animal comes first. I would Recommend Pawrade to people looking for their new Furry family member.
Douglas, thank you so much for sharing your positive experience! It means a lot to know that our thorough care and commitment to putting animal wellbeing first truly resonated with you. We’re honored to be part of your journey finding a wonderful new furry family member.
I just got a German shepherd from Pawrwde and everything went very smoothly, any questions I had were answered right away. Overall great experience and I would definitely recommend them.
Hey Bryce, thank you for trusting Pawrade to help you find your new furry family member. We are so happy to hear that all went so well. We really do work so hard to make the process smooth and stress-free. Best wishes.
I had been looking for black and white English bulldog for over a year. I want a healthy pup and had been parusing the Pawrade site for quite sometime. I found my perfect pup and cannot be happier. The entire experience was wonderful and I highly recommend this website for your next puppy.
Hey Don, we are so happy that you chose Pawrade to help you find Herbie, the perfect pup for you. We are so happy to hear that everything went well for you and your new furbuddy. Best wishes for many amazing days to come!
I got my new puppy from Pawrade and everything went great! All the folks there are so helpful. Highly recommend this service if you are looking for a pup Thank you so much!
Hey Doug, thank you so much for the kind words, and thank you for choosing Pawrade. Best wishes for many fun-filled days to come with your new best buddy!
If I had a problem I could text them, immediately, and like most i worried about some things, but got responses and answers, even on a sunday! That i appreciated so much.
Hey Doug, thank you so much for the kind words. We know that getting a new pup online can certainly cause folks some anxiety, and communication is key. We do all we can to make the process smooth and stress-free for our clients. Best wishes to you and your new furry family member for many fun filled days to come.
From start to finish the entire process went very smooth. I was kept informed and everything was clear. I am very pleased.
Hey Jannette, thank you for the kind words, and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes for many fun-filled days to come with your new best buddy.
It was so easy to purchase my next puppy dog. Super fast and straight forward. Pawrade delivered the pup quickly and he has been so well behaved upon arrival. The breeders did an excellent job getting him crate trained and potty trained. Rocky has not had an accident since the 4 days of welcoming him to the family!
Hey Thomas, thank you so much for the wonderful review. We are so happy to hear that all is going so well for you and your new best buddy. Best wishes for many amazing days to come!
Everything was going great, until it came time to pick up Nano from the breeder. We drove to Sturgis, Michigan, a round trip of nearly 6 hours. When he arrived(right on time), we saw Nano in the car and were thrilled however, the breeder said the dog we thought and were lead to believe by the Pawrade website and all of the staff at Pawrade was a male, the dog the breeder had was a female. We said this was not possible however, upon checking further on date of birth, there was no way Nano was ever going to be a male. Pawrade is guilty of false advertising and lack of communication with the Breeder. We feel that as a minimum we should be at least partially reimbursed for this situation, for the long drive, for getting a female and not a male, and since we took delivery on Mother's Day, the advertised 10% discount! The Breeder, Enos offered a substitute Male Frenchy, which didn't have near the great markings which Nano had. He also stated that if we didn't accept the Female that we would have to start the entire process over. We finally opted to accept the Female. We hope that further action can be avoided by Pawrade providing a reasonable cash settlement.
Thanks for addressing this matter in a timely fashion. Barb and David Call
David, thank you for sharing your experience and honesty about what transpired with Nano's documentation and the communication surrounding your delivery, especially given the long trip you made. Unfortunately, we did make an honest mistake, and the pup's gender was not accurate. We have worked with you to resolve this matter, and we have reached a very fair settlement to compensate you for the inconvenience. We are also happy that you report you are otherwise very pleased with your new pup. Please accept our apology, and thank you for providing an amazing new home for an awesome new furbaby!
I've always wanted a Frenchie and your company made my dream come true! She is the sweetest, most mellow, most perfect thing I could've ever imagined. We love her so much she just completes our little family beautifully. Thank you all so much for such a smooth journey with her. Would highly recommend you to anyone!
Hey Stephanie, thank you so much for the wonderful review, and thank you for trusting Pawrade. Best wishes for many amazing adventures to come with your new furry family member.
I would be very careful buying from Pawrade. They refused to show me DNA tests of the mom and dad and they refused to allow me to pay for a dna test of the puppy. There are several puppies with genetic heart and eye diseases amongst others and dna genetic testing is the only way to really know the health of the puppy. Getting good vet checkups is not going to cut it. Genetic testing via embark test is the way to make sure you have a healthy puppy. I will only buy from a breeder that allows me to get the dna testing done. I would be careful buying from here. They are nothing but a puppy broker and clearly do not care about the health of the puppy!
Lisa, thank you for considering Pawrade. We do not require our breeders to perform genetic testing. For the overwhelming majority of instances, it is completely unnecessary. Genetic tests for dogs are also notorious for being inaccurate. Every company that offers these tests has very clear disclaimers disclosed in their contracts.
Puppies also have a very short window of time when they are most likely to find their forever home. It is sad, but it is a reality. We can not wait weeks for a test to come back for you to decide if you want the pup. That is not fair to us, the breeder or the pup.
Though it is also not fair for you to give us this negative review, we do wish you the best in finding the perfect pup for you.
Our chocolate lab puppy came to us 10 days ago with parasites and resource guarding. He is on meds that we paid for to help him feel better. However, he has been resource guarding everything in the house. He growled and snaps when we put on and take off his harness amongst. He resource guards his toys. This is a nightmare to my family with children. Especially when his page stated he was socialized with children and crate trained which he's not. He cries, whines and barks while in the crate.
Crystal, we are sorry to hear that your pup arrived with Giardia. This is a very common parasite in pups that we specifically address and give tips and guidance on how to watch for symptoms and the best way to respond. This is also covered under the 30 days of complimentary Metlife insurance that we provide, as well as the PetPay Health Guarantee. As we have discussed with you, please forward all your vet documents to support@petpay.com to open a claim. It is also not uncommon for the stress of being rehomed to cause the behavior you describe with your pup. When you take a pup away from everything it has ever known, they can feel insecure, fearful and have anxiety. This can cause some natural defensive behavior. Typically, this is easily overcome with a bit of love, reassurance and training.
I am a veterinarian, and I am very concerned about my family's experience with Pawrade. My mother-in-law and father-in-law purchased a 7-month-old Cavapoo puppy from Pawrade in July 2024. I had been very concerned about using this website because I always recommend meeting a dog in person before becoming their forever home. Pawrade requires you to pay before meeting the dog, and they do not allow you to see where or how the dog was raised. Given the area of Ohio where my in-law's puppy came from, I had strong concerns that she would be from an Amish "high volume breeder," despite the "No Puppy Mill Pledge" on the website. I was worried that the dog would either have medical issues or behavioral issues that we could not know about until it was too late.
There was a delay of a couple weeks in getting the dog because of some medical issues, but they were eventually able to bring her home. My in-laws met up with her Amish owners in a parking lot.
This poor little dog is absolutely terrified of almost everything. She is much more comfortable being outdoors than inside. She prefers being among other dogs (she is the only dog in this household). She was terrified of most things in the house and all strangers. Even though she was 7 months old when they brought her home, she had never seen a leash before and did not know how to take a walk. After 6 months, she is warming up to my in-laws. They love her despite her severe anxiety. They have spent a lot of time and money taking her to multiple dog training courses and socialization time at an expensive doggy day care. Their dog trainer says that this Cavapoo is a "rescue," no matter how much my in-laws paid for her. She acts just like the dogs you find in shelters that have been rescued from puppy mills.
I am so sorry for everyone involved. Please do not use Pawrade. Find a dog from a shelter, or from a responsible breeder who will put their name on their dogs, allow you to see their facilities, and allow you to meet the dog before you bring her home
Emily, we are sorry that you are not completely happy with your pup. Being a Veterinarian I am sure you know that adopting an older pup can be more challenging to get them to acclimate to their new surroundings. Taking what is essentially a "teenager" from everything it has ever known can be very stressful. Typically with some extra love and attention they come around and make wonderful companions.
While your breeder was not "high volume" they are Amish. I see you mentioned that twice and seem to be inferring a negative stereotype. We do have Amish breeders who are wonderful people and do an amazing job with breeding pups like they do with most anything the Amish do. We thoroughly vet our breeders to ensure they operate with integrity and have all the required licensing from the USDA and their local authorities as well. But we would NEVER consider someone's religion when evaluating them for placement in our program. Not only would that be horribly bigoted, discriminatory, and ignorant, but also illegal.
All of our breeders meet very stringent requirements to participate in our program. None would ever be even remotely associated with a "puppy mill". It is well known in our industry how particular we are and that prevents any unethical breeders from rarely even applying with us. And certainly not approved.
Please check us out on Trustpilot the largest and most respected review site where we have an exceptional 4.7/5 rating and thousands of 5 star reviews.
I purchased a puppy through Pawrade. Don't be fooled by their website. I was and regret it. This puppy can't be trained! I don't want to leave her at a shelter for fear she'll be mistreated. Purchase a puppy dog that you can visit when born and pick out the one you want. Don't trust a breeder you will never meet! It's been heartbreaking for me.
Pawrade definitely works with puppy mills! My dog is so severely damaged I have spent over $6k thus far!
The team is horrible!
DO NOT GET A PUPPY THROUGH PAWRADE!
I love my st. Bernard. So I have spent 15k in the last year to keep him. He needed eye surgery to correct his lower eyelids from turning in. He also has severe hip dysplasia with muscular atrophy and is about half the weight he should be at his age...The pawrade guarantee is essentially useless. READ IT. I didn't like how he arrived. It seemed he was stuck in his own waste for days. His white fur was stained...it eventually came out. I worry about the breeders. Will never buy a dog online again.
Answer: Check us out on Trustpilot where we have a 4.7/5 star rating and thousands of 5 star reviews.
Answer: John please reach out to your concierge in the message center or your breeder directly. The breedr's contact info is on all the health certification documents.
Answer: Check us out on Trustpilot where we have a 4.7/5 star rating and thousands of 5 star reviews.
Jennifer, thank you so much for sharing your wonderful experience and trusting us to help you find Bogey. Unfortunately, there are some shady operators out there. But no worries at Pawrade. It means the world to know our intentions and care reflected in your journey with us, and we’re excited at the prospect of helping you find a sister for Bogey!