NewRockies Inc

I wanted to buy your product. I had a couple questions I wanted answered before I bought.I sent a email an Justin wrote back wanting to help me make the purchase.I emailed him back with my questions.Instead of answering the questions he again emailed me just wanting to sell me the product.Why would I buy your product when you can't answer 2 simple questions?

I try to an understanding and forgiving person... So I leave this review only as a last resort. They refuse to respond to me after almost begging for someone to talk to me over the course of months (it has been their pattern). The unit was defective and left my friend stranded about 30 times. I kept telling them the situation over and over thinking they would answer and say "let's send u out a new unit" (no big deal, things happen). What bothers me is the absence of communication. Out of all my messages they did respond a couple times. One time was when I talked about leaving a bad review. Then they suddenly answered after many unanswered messages. They insisted I had to mail the unit back before they could let me try another. I mailed it back in a super padded package w a note written w all my information, order #, etc. I also messaged them over and over w the same info.
I saw the usps tracking was accepted by them. I waited and waited for response from them like "hey we received the unit..." I sent a friendly message asking if they got it. No response... Waited another week, sent a few more... No response. Got a little frustrated and more stern... No response... So now they took my friends 300$ and also have their unit back and after my begging for a response... It's been a long time and still nothing. They absolutely do not care about communication and customer service. The ad sounds all great until u need to actually have a discussion w someone or u have an issue u need help with. Then, they ghost u. And I'm talking about over a span of over a month, they wouldn't respond. And now after I mailed the unit back, it's been weeks... No response. My poor friend saved up her $ for this and they got her $ and the unit and we have nothing. I am an Auto Technician and I have my own business... I genuinely love my customers/friends and I know how important it is to make people feel safe and cared about. Someone there is simply seeing the messages and not interested. It doesn't take anything to have commination w people especially when it's obvious they r getting desperate and need help. This tells me something about the heart of this place and it's concerning. I really hated to have to leave an honest review like this... I don't want harm someone's business... But I'm about 10 messages past when I should have already done it. I was trying to b patient and understanding. I hope I can save someone else from this experience.

Didn't change a thing, they don't return any emails. Might as well throw money in toilet! PLEASE PLEASE PLEASE DO NOT WASTE YOUR MONEY

Ordered NewRockies Pro Module fall of 2022 for '02 GMC Envoy. It worked well for nearly 6 months then I started having pass key security issues again. Email NR and they told me what to check. Yup I had not secured one of the wires properly. Bingo I thought! But 2 months later the issue came back - light was on, wires were all secure. Oh no! Tell you what NewRockies is legit! Jack helped me the whole with helpful hints and then with a whole new replace Module. If you're having a pass key issue don't sweat it, buy a NewRockies Pro. They will guide you through installation and back their product. Life is good!

I purchased the pro module for my 98 chevy truck. Since first installation, I have removed and re installed it 3 times. I have checked switches repeatedly (shocker, they are still the same!)
I managed to get it to start on 2 occasions for about a day at a time before it stopped working again. I have been talking to tech support for DAYS, and there is no phone number and no other way to contact besides waiting forever on a reply via email.
When they do reply, it has consistently been asking if I checked wiring and switches... they literally asked me that when my previous message stated I had already done so. I am very disgusted with this. I wanted so bad for this to work!

For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.

Modules do not work all the time, and tech support is terrible only can communicate with e-mail so when you have a problem could take days for a response and is real short and brief. Only reason I am giving two stars is because they have work for me in the past but not the last two times?

I want to relay my experience with my 2006 GMC Canyon. I purchased this truck in 2010 and in 2011 began having issues with the Passlock system (key security). I might sit for 30 minutes before it would start. I purchased the bypass module and the problems went away and stayed away. Until November of 2020 (who could have guessed, LOL). Long story short, the original module failed. I contacted Newrockies, and 9 years later they honored the lifetime warranty and sent me a new one. Problem fixed, once again. My daughter now drives this truck, and Newrockies saved her new job with their prompt customer service. I specifically want to give a shout out to Justin, who went to great lengths to get the new one out in a timely manner. Can't say enough good about these folks!

After connection it did not have the light on the module, therefore checked the power on B2 with the ground A1 read 0 volts. Ran a new ground restored power to module and van started. Make sure to check incoming power to module pink wire B2 and black wire A1 ground. Therefore in my case I had a bad ground coming into the GM security module connector C1 pin A1 black wire, wich caused the module to act like there is a security problem shutting off the fuel injectors.