Car Computer Exchange has a rating of 4.4 stars from 760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Car Computer Exchange most frequently mention customer service, timely manner and new pcm. Car Computer Exchange ranks 15th among Auto Parts sites.
I critter chewed out as wire bundle on my truck causing shorting of the Cranksahft Position sensor. Thus causing the computer to have serious issues. The reconditioned ECM worked perfect, easy to install. Very happy.
Cindy was great to deal with. The right part was shipped and worked great first shot. Only issue I had was the computer still had previous codes triggers, needed to clear these. Other than that I would recommend.
Very informative and easy transaction. Item worked perfectly out of box, return of core made easy. Only complaint was slow ship time. Took a week from NC to FL. Really needed quicker when car is down
Quick and easy, we'll plug it in when it gets here, no screwing around with programming or PATS, and customer will be on their way! Then we send our old fubar module back to them then.
Once the shipment left their warehouse, they requested a response via email if the package had delivered yet since the tracking due date was getting close. My unit was received in one piece and package was bubble wrapped well inside the box. A shipping label was provided inside the box for me to ship my old unit back to them in order to obtain my warranty. Very simple process all together.
Calling in on the phone is almost useless. You have to email customer service and your response will be answered between 24 and 48 hours but be patient they will get back to you. The customers patience is the key. To turn around time is not always 48 to 72 hours it takes a little bit longer for certain repairs and make sure you insure your package if it's possible when you send it to them FedEx lost my computer and I thought I was out of luck but they finally found it and got it delivered to Me 2 weeks after shipping so insure your PCMS while in transit.
Just ordered the part online and 3 days later it showed up. Didn't have to call anyone and give them a bunch of part numbers the Vin #s. I don't have time for all that. Thanks for having a website that works. I sent the old one back the same day. Thanks
Happy that my module was shipped in a timely manner and is WORKING in my 97 Dodge van. I checked locally for a replacement with no success. Car Comp Exchg. Is comparably priced and with def unit return, offers LIFETIME warranty.
Their process is very straightforward and easy to follow. When multiple units may be available they ensure you get the number off the original along with your VIN. I followed their easy to follow step by step instructions and my Liberty started up and purred. However on my second test drive a similar misfire condition started. In my original Liberty PCM it was a cylinder #4 misfire and ionization problem, the replacement has the same problem except it indicates the #2 cylinder. I sent the replacement back for them to analyze and am waiting for a replacement.
Never done anything like this was worried a little but they made it super easy and understandable.
They sent it back nice and clean like it was brand new too.
Definitely will recommend this company to friends & family.
Answer: No, they sent us 2 non-working ECUs and I had to file a complaint with the credit card company to get my money back.
Answer: It would be easier to give a full grown lion an enema.
Answer: There are only really two ways to reach this company. The first way is to call the number and ignore all other menu prompt options and just press 1 for sales. It's all they care about. Otherwise you will be listening to elevator music for thirty minutes before getting dropped out of the system and calling back. The other way is to send an email and wait two to three days for a poorly typed one sentence response that doesn't fully address your issue, and this will go back and forth for a week until you finally get somewhere. Good luck and Godspeed. The other