Overview
iPostal1 has a rating of 4.6 stars from 2,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.
I recently switched to your service and I am very pleased. The other company raised my rates twice in seven months and I had to call myself to check the status of recent mail and then pick it up myself. This is a much more convenient platform. Thank you.
Hi Jessica,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
Very expensive! Would greatly help to lower prices and streamline the signup process which is extremely tedious & frustrating, with needless glitches such as having to pay online notary x2 due to "technical errors"--very inefficient, and again, very costly service and fees...
Hi Eric,
Thanks for your review.
Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.
As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
We have thousands of happy customers using our service, and we want you to have a great experience as well.
Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.
Sincerely,
IPostal1
My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.
Hi Robyn,
Thank you for your review.
We are glad to hear that you are generally satisfied with our service.
Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.
Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I received a very important letter, that had to be mailed to me while I was in Europe.
I did not have any idea of how to do it from my computer. I called customer support and a very professional, patient and efficient agent helped me do it in about 15 minutes.
I'm very pleased with the service and would recommend iPostal1 to anyone who has a need for this type of service.
Hi Armando,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
Wow fairly easy to set up. Thanks for making that notary service available online. That worked really well. At first I was concerned that would delay my set up but it went really smoothly and teh notary was very helpful. Thank you for making the user expereince as painless as possible. Much appreciated
Hi Roxanne,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
The individual was nice but I felt rushed when he was helping me change my password( he didn't wait to see if I did the process correctly). I figured it out.
Hi Shannon,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience, and we are happy to hear that you were able to log back in to your account.
Sincerely,
IPostal1
It took me some time to figure out how to use iPostal, to understand what it could and could not do, and how much everything costs. I asked for help from customer service and they always responded accurately and kindly. Everything is going smoothly now and really like iPostal!
Hi Shelley,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
Happy with building and accessibility. I wish mail notification was more timely/closer to time of delivery. Ex: packages were delivered around 7/8am and I didn't receive a notification from ipostal until evening time.
Hi Glenn,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Your mail center is expected top upload new mail to your account within 24 hours of when it is delivered to your mail center. We work closely with our mail center partners to ensure that these standards of service and quality are met, and we will follow-up with your mail center to see what we can do to make your iPostal1 experience even better.
Sincerely,
IPostal1
I do wish that I wouldnt be surprised with a $2 fee just to pick up my mail everytime I go, in addition to the mothly sub I pay. That was a surprise. Other than that I am thankful for your services and thank you for the support
Hi Anne,
Thanks for your great review.
We are glad to hear that you are generally very satisfied with our digital mailbox service.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.
You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
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Hi Dana,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1